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Victoria

Concession type Eligibility
Annual Electricity Concession Concession cardholder
Excess Electricity Concession 1. Concession cardholder
2. Annual electricity bill greater than $2,725*
Winter gas concession Concession cardholder
Excess gas concession 1. Concession cardholder
2. Gas usage and service costs above $1,518* for the six-month winter period 1 May to 31 October 2017.
Medical Cooling Concession 1. Concession cardholder
2. Verified qualifying medical condition
Service to Property Charge Concession 1. Concession cardholder
2. Daily Supply Charge greater than electricity usage charges
Controlled Load Electricity Concession 1. Concession cardholder
2. Have a controlled tariff type
Life Support Concession 1. Concession cardholder
2. Registered as requiring Life Support equipment with Powershop
3. Verified qualifying medical condition
Utility Relief Grant 1. Concession cardholder
2. Financial position
Electricity Transfer Fee Waiver Concession cardholder

To be eligible for any of these concessions you must be a resident of Victoria, a Powershop customer and hold one of the following cards:

  • Pensioner Concession Card;
  • Commonwealth Health Care Card; or
  • DVA Gold Card.

Holders of a Commonwealth Health Care Card for Carer Allowance and Foster Care issued in the name of the child are not eligible. Holders of Veterans’ Affairs Gold Cards marked ‘Dependent’ are not eligible.

Any additional eligibility requirements associated with a particular concession type are detailed below.

Annual Electricity Concession
The Annual Electricity Concession (AEC) is available to eligible Victorian residential customers and provides a 17.5% discount off monthly Powershop bills. The concession card holder must be named on the Powershop account. The AEC is calculated based on the remaining account balance once Powershop discounts and/or the solar feed-in tariff have been applied.

Concession households with annual electricity bills in excess of $2,725* (approximately double the average household amount) will need to apply for the Excess Electricity Concession to continue to receive the 17.5% concession on energy consumed above this amount.

For further information please download the AEC fact sheet. The fact sheet contains Department of Health and Human Services (DHS) contact details to obtain further information.

Excess Electricity Concession
The Excess Electricity Concession (EEC) is available to eligible Victorian households with annual electricity bills in excess of $2,725*. This amount is reviewed and updated annually so please visit the Department of Health and Human Services website or contact Powershop for more information. If your annual electricity bills are reaching the threshold Powershop will send you an email advising you of this, with the relevant forms to complete.

For further information please download the EEC fact sheet. The fact sheet contains DHS contact details to obtain further information.

* Winter gas concession
The winter gas concession is available to eligible Victorian customers over the Winter Period (1 May to 31 October) each year. The winter gas concession is a 17.5% discount applied to gas usage charges and daily supply charges, after Powershop’s discounts have been applied.

The concession does not apply to the first $62.40 of the Winter Period bills. This is calculated as a daily rate on each bill.

Households with very high bills (over $1,518 in the Winter Period) may apply for the excess gas concession to receive a further winter gas concession on their bill.

For further information please visit the DHHS’s website.

* Excess gas concession
The excess gas concession is available to eligible Victorian households with gas usage and service costs above $1,518 for the six-month Winter Period (1 May to 31 October) each year.

The excess gas concession is a 17.5% discount applied to the gas usage charges and daily supply charges, after Powershop’s discounts have been applied.

If your gas bills are approaching the threshold for the Winter Period, Powershop will send you an email with information on how to apply for the excess gas concession. To be eligible you must sign the form and return it to:

Post:Concessions Unit – Excess Energy Concession
Department of Health and Human Services
PO BOX 38
Laverton Vic 3028

Email: eec@dhhs.vic.gov.au

For further information please visit the DHHS’s website.

*All amounts referred to are current as at 9 May 2018. We suggest you refer to the relevant concession website to confirm the exact amounts.

Medical Cooling Concession
The Medical Cooling Concession (MCC) provides a 17.5% discount on summer electricity bills for Victorian households where a member of the family has a medical condition that affects the body’s ability to regulate temperature. The family member does not have to be named on the account. The MCC is available 1 November to 30 April each year. The Medical Cooling Concession is available in addition to the AEC.

Qualifying conditions include:

  • multiple sclerosis;
  • lymphoedema;
  • Parkinson’s disease;
  • fibromyalgia;
  • post-polio syndrome/poliomyelitis; or
  • motor neurone disease.

Applications for conditions not listed above must be approved by DHS.

To apply for the Medical Cooling Concession please download and complete the following form, then return the completed form to Powershop:

Medical Cooling Concession Application form

For further information please download the Medical Cooling Concession fact sheet. The fact sheet contains DHS contact details to obtain further information.

Service to Property Charge Concession
The Service to Property Charge Concession (SPCC) is available to eligible Victorian customers who have very low electricity usage. To qualify for this concession the cost of your electricity usage must be less than the cost of your service to property charge (daily supply charge). The concession reduces the daily supply charge to the cost of the total electricity usage for the billing period.

Once you correctly register your eligible concession card details with Powershop, the SPCC will automatically be applied to a monthly bill when your daily supply charge is greater than the cost of your electricity usage.

For further information please download the SPCC fact sheet. The fact sheet contains DHS contact details to obtain further information.

Controlled Load Electricity Concession
The Controlled Load Electricity Concession (CLCC) is available to eligible Victorian customers who incur controlled load charges. Controlled load charges apply to separately metered electric hot water and/ or slab heating, and are recorded on a different meter to which light and power are measured. The concession only applies to the controlled load component of the bill.

The CLCC provides eligible customers with a 13% discount off the controlled load charges of your bill. The CLCC is available on all monthly bills issued throughout the year. You are still eligible to receive other concessions in addition to the CLCC.

For further information please download the CLCC fact sheet. The fact sheet contains DHS contact details to obtain further information.

Life Support Concession
The Life Support Concession (LSC) is available for Victorian households who are registered as using Life Support equipment with Powershop.

To be eligible for this concession the following machines must use at least 1,880 kWhs per annum:

  • intermittent peritoneal dialysis machines;
  • oxygen concentrators; and
  • haemodialysis machines.

Most continuous positive airways pressure (CPAP) machines do not meet this threshold.

To receive your LSC please download the following form, complete all sections – including obtaining authorisation from a registered medical practitioner- then return the form to Powershop:

Life Support Concession and Machine Notification form

Even if you are not eligible for a LSC you still need to register your property as using Life Support. This will ensure the ongoing supply of electricity and your safety. Please refer to our Life Support page for more information.

For further information please download the LSC factsheet. The fact sheet contains DHS contact details to obtain further information.

Utility Relief Grant
The Utility Relief Grant (URG) is available to eligible cardholders who are unable to pay for their electricity usage due to a short-term financial crisis.

The amount of the URG is determined by the outstanding account balance at the time of application and is capped at six months’ worth of electricity usage up to a maximum of $500* per grant. The URG does not need to be paid back.

Please call Powershop to discuss whether the URG is available to you.

For further information please download the URG fact sheet. The fact sheet contains DHS contact details to obtain further information.

Electricity Transfer Fee Waiver
While Powershop does not charge connection fees in most cases, the following information is for your reference.

The Electricity Transfer Fee Waiver provides a full waiver of the fee that is normally payable to the electricity retailer when there is a change of occupancy at a property.

For further information please download the fact sheet. The fact sheet contains DHS contact details to obtain further information.

*All amounts referred to are current as at 1 August 2017. We suggest you refer to the relevant concession website to confirm exact amount.