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Help Centre

Here to help! check out the articles below to see if we have what you are looking for.

Help centre categories

Electricity & gas plans

Learn more about energy plans, solar tariffs and other plan options.

Moving & metering

Learn more about connecting a new property, moving and smart meters.

Managing my energy

Learn more about tracking energy usage, shopping for Powerpacks and managing your account.

Financial support & legal

Learn more about payment support and our legal obligations.

Outages & faults

Learn more about what to do if your power goes out or if you have electrical faults.

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