Energy Offers Terms and Conditions
Switch Saver Terms and Conditions
To be eligible to receive the $100 (incl. GST) credit (Sign-up Credit):
you must be a residential customer switching your electricity to Powershop from another retailer, or an existing Powershop residential customer moving to a new premises where Powershop will continue to sell you electricity, and
the premises you switch or move to must be in VIC, NSW, SA or South East Queensland.
the market contract must be your first electricity market contract with Powershop for the premises you switch.
You’ll get the $100 (incl. GST) credit (Sign-up Credit) as an offset against the electricity usage and supply charges (Charges) on your electricity bill 90 days after your Powershop online account has become active. We will send you an email letting you know when you’re officially a customer. If the Charges on your electricity bill at that time are less than the Sign-up Credit, we’ll carry over the balance of the Sign-up Credit to your next bill. If your electricity market contract ends before you’ve incurred Charges to the value of the Sign-up Credit and you’re taking up a new electricity market contract with us (at the same or new premises), we’ll transfer the balance to your first electricity bill under your new contract. The Sign-up Credit otherwise isn’t transferable or redeemable for cash. We won’t pay it as a refund, and it may not be available with other Powershop offers.
Power House Gas Terms and Conditions
To be eligible to receive the $100 (incl. GST) credit (Sign-up Credit):
you must be a residential customer switching your gas to Powershop from another retailer, or an existing Powershop residential customer moving to a new premises where Powershop will continue to sell you gas, and
the premises you switch or move to must be in VIC or NSW.
the market contract must be your first gas market contract with Powershop for the premises you switch.
Plan only available via retailer direct sign-up.
You’ll get the $100 (incl. GST) credit (Sign-up Credit) as an offset against the gas usage and supply charges (Charges) on your gas bill 90 days after your Powershop online account has become active. We will send you an email letting you know when you’re officially a customer. If the Charges on your gas bill at that time are less than the Sign-up Credit, we’ll carry over the balance of the Sign-up Credit to your next bill. If your gas market contract ends before you’ve incurred Charges to the value of the Sign-up Credit and you’re taking up a new gas market contract with us (at the same or new premises), we’ll transfer the balance to your first gas bill under your new contract. The Sign-up Credit otherwise isn’t transferable or redeemable for cash. We won’t pay it as a refund, and it may not be available with other Powershop offers.
EV Day Saver and EV Night Saver Terms and Conditions
EV Day Saver
To be eligible to receive the $100 (incl. GST) credit (Sign-up Credit):
you must be a residential customer switching your electricity to Powershop from another retailer, or an existing Powershop residential customer moving to a new premises where Powershop will continue to sell you electricity, and
the premises you switch or move to must be in VIC, NSW, SA or South East Queensland.
the market contract must be your first electricity market contract with Powershop for the premises you switch.
the electricity use at the Premises during the Super Off Peak period (12pm to 2pm) must:
be used by you principally for personal, household or domestic use, and
not increase to the extent that you breach our Fair Use Policy.
You’ll get the $100 (incl. GST) credit (Sign-up Credit) as an offset against the electricity usage and supply charges (Charges) on your electricity bill 90 days after your Powershop online account has become active. We will send you an email letting you know when you’re officially a customer. . If the Charges on your electricity bill at that time are less than the Sign-up Credit, we’ll carry over the balance of the Sign-up Credit to your next bill. If your electricity market contract ends before you’ve incurred Charges to the value of the Sign-up Credit and you’re taking up a new electricity market contract with us (at the same or new premises), we’ll transfer the balance to your first electricity bill under your new contract. The Sign-up Credit otherwise isn’t transferable or redeemable for cash. We won’t pay it as a refund, and it may not be available with other Powershop offers.
EV Night Saver
To be eligible to receive the $100 (incl. GST) credit (Sign-up Credit):
you must be a residential customer switching your electricity to Powershop from another retailer, or an existing Powershop residential customer moving to a new premises where Powershop will continue to sell you electricity, and
the premises you switch or move to must be in VIC, NSW, SA or South East Queensland.
the market contract must be your first electricity market contract with Powershop for the premises you switch.
You’ll get the $100 (incl. GST) credit (Sign-up Credit) as an offset against the electricity usage and supply charges (Charges) on your electricity bill 90 days after your Powershop online account has become active. We will send you an email letting you know when you’re officially a customer. If the Charges on your electricity bill at that time are less than the Sign-up Credit, we’ll carry over the balance of the Sign-up Credit to your next bill. If your electricity market contract ends before you’ve incurred Charges to the value of the Sign-up Credit and you’re taking up a new electricity market contract with us (at the same or new premises), we’ll transfer the balance to your first electricity bill under your new contract. The Sign-up Credit otherwise isn’t transferable or redeemable for cash. We won’t pay it as a refund, and it may not be available with other Powershop offers.
Fair Use Policy
This Fair Use Policy applies to you if stated in our offer to sell you electricity. It should be read with the Pricing Statement for our offer and our Market Retail Contract Customer Terms and Conditions. Capitalised terms that are not defined in this Fair Use Policy are defined in our Market Retail Contract Customer Terms and Conditions.
What is the purpose of this Fair Use Policy?
This Fair Use Policy is intended to ensure that:
electricity provided by us to you is used by you principally for personal, household or domestic use; and
subject to all applicable laws, you do not use that electricity in an excessive or unreasonable manner, including in any manner specifically excluded by your energy offer.
How will we determine if your electricity usage is excessive or unreasonable?
In this section “Electricity Usage History” means:
if we have been your electricity retailer for the Premises for 12 months or more, your use of electricity at the Premises:
over the most recent 12 month period; or
over the same quarter or quarters in the previous 12 months,
based on Meter readings; or
if we have been your electricity retailer for the Premises for less than 12 months, our estimate of your electricity usage during the previous 12 month period, or any quarter or quarters. In estimating your electricity usage, we will have regard to any relevant information that is available to us, which may include comparing your usage with the model annual usage set by the Australian Energy Regulator for the distribution network for the Premises for that period.
We will assess your Electricity Usage History to determine if your electricity usage is excessive or unreasonable, having regard to the addition of electric vehicle charging and whether any aspects of your electricity use are specifically excluded by our energy offer.
We may consider your electricity use excessive or unreasonable where your usage significantly exceeds your Electricity Usage History, or where you are not using electricity principally for personal, household or domestic purposes (for example, by operating industrial, agricultural, or commercial machinery or equipment, providing commercial residential services, or mining cryptocurrency).
What happens if we consider your electricity usage to be excessive or unreasonable?
If we consider your electricity usage to be excessive or unreasonable, we may, acting reasonably and with appropriate written notice to you:
end the Agreement and seek to negotiate a new market retail contract with you; or
end the Agreement and continue to sell you electricity under a Standing Offer.
We will give you at least 20 Business Days prior written notice of this, which will include the options available to you if the Agreement is varied or ends.
Amendments to this Fair Use Policy
We may amend this Fair Use Policy from time to time. We will give you at least 20 Business Days written notice of any amendments. If you do not agree with the amendments, you may end the Agreement. If you end the Agreement, we will continue to sell you electricity under a Standing Offer until you enter into a new market retail contract with us or another retailer.
Contact Us
Please contact us if you have any questions about this Fair Use Policy using the details set out below:
Powershop Australia Pty Ltd
Phone: 1800 462 668
Email: info@powershop.com.au