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Queensland

Concession type Eligibility How to apply
Electricity Rebate Concession cardholder Powershop
Home Energy Emergency Assistance Scheme 1. Concession cardholder
2. Income equal to or less than the Australian Government’s maximum income rate for part-age pensioners.
3. Participate in Powershop’s hardship program
Powershop
Medical Cooling and Heating Electricity Concession Scheme 1. Concession cardholder
2. Verified qualifying medical condition
Department
Electricity Life Support 1. Concession cardholder
2. Registered as requiring Life Support equipment with Powershop
3. Verified qualifying medical condition
Department

To be eligible for any of these concessions you must be a resident of Queensland, a Powershop customer and hold one of the following cards:

  • Pensioner Concession Card;
  • Commonwealth Health Care Card; or
  • DVA Gold Card.

Any additional eligibility requirements are provided below.

Electricity Rebate
The Electricity Rebate (ER) provides eligible Queensland concession cardholders with a rebate off their electricity bill. The ER has a value of $340.85* per year (GST inclusive) which Powershop applies monthly to your Account Review as a daily amount.

Rebates are available to people who have any of the below:

  • Pensioner Concession Card;
  • Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension);
  • Queensland Seniors Card;
  • Commonwealth Health Care Card (Electricity Rebate only); or
  • Asylum seeker status (residents will need to provide their ImmiCard details) (Electricity Rebate only).

To be eligible, the card holder must also live alone or share their principal place of residence with any of the below:

  • their spouse;
  • other people who hold an eligible concession card;
  • other people wholly dependent on them;
  • other people who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans’ Affairs and who do not pay rent; or
  • other people who live with the concession card holder to provide care and assistance, and who do not pay rent.

For more information please visit the Queensland Government website.

Home Energy Emergency Assistance Scheme
The Home Energy Emergency Assistance Scheme (HEEAS) provides financial assistance to customers experiencing payment difficulties due to a short-term financial crisis. The HEAAS is a one-off emergency payment of up to $720* provided every 2 years.

In addition to being a Queensland resident, a Powershop customer and an eligible concession cardholder, applicants must also:

  • be named on the Powershop account;
  • have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners (contact Centrelink for details of the maximum income rate); and
  • be part of Powershop’s hardship program or on a payment plan.

For more information please visit the Queensland Government website.

Medical Cooling and Heating Electricity Concession Scheme
The Medical Cooling and Heating Electricity Concession Scheme (MCHECS) provides financial assistance to QLD households who have a chronic medical condition, such as multiple sclerosis, autonomic system dysfunction, significant burns or a severe inflammatory skin condition, which is aggravated by changes in temperature. It currently provides $340.85* (including GST) per year to eligible applicants (eligibility is reviewed every two years).

To be eligible for the MCHECS customers must:

  • be a Queensland resident;
  • have a qualifying medical condition and need cooling or heating to stop your symptoms becoming significantly worse. Qualifying medical conditions include:
    • multiple sclerosis;
    • autonomic system dysfunction;
    • loss of skin integrity or sweating capacity;
    • severe compromise of functioning such as mobility at extremes of environmental temperature; or
    • hypersensitivity to extremes of environmental temperature leading to increased pain or other discomfort or an increased risk of complications; and
  • live at your principal place of residence, which has an air-conditioning or heating unit.

The applicant and/or legal guardian of a minor with a qualifying medical condition must:

  • hold a current Pensioner Concession Card or a current Commonwealth Health Care Card; and
  • be financially responsible for paying the electricity bill.

You can apply for this concession even if you are already receiving the ER or other energy concessions.

To apply for the MCHECS please download the application form and mail it to:

Concession Services,
Smart Service Queensland,
PO Box 10817,
Brisbane Adelaide Street Qld 4000

Application form:

Medical Cooling and Heating Electricity Concession Scheme application form

If you don’t have access to a printer, please email: concessions@smartservice.qld.gov.au and request a copy be mailed to you.

Note: Powershop do not process applications for the MCHECS. Please apply directly with the QLD government.

You must re-apply for this concession every two years.

If you have a permanent medical condition:

  • you won’t need a new medical certification; and
  • you will need to confirm that your concession card status or living arrangements haven’t changed.

If your original application indicated a temporary need for heating or cooling:

  • you will need new medical certification; and
  • you will need to confirm that your concession card status or living arrangements haven’t changed.

The Queensland government will contact you six months before your concession approval expires and send you a new application form to complete. If you do not return this new application form, your concession payment will stop being paid.

Electricity Life Support

The Life Support Concession (LSC) is available to QLD households who are registered as using eligible Life Support equipment with Powershop. The QLD Government provides an electricity life support concession for eligible people who are seriously ill and use a home-based oxygen concentrator or kidney dialysis machine.

If you are eligible for the concession, you will receive a payment of $694.18* per year, or $57.85* per month ($173.55* per quarter) for each oxygen concentrator, or $464.88* per year, or $38.74* per month ($116.22* per quarter) for each kidney dialysis machine you use. The concession is calculated monthly and paid quarterly by the Queensland Government.

You will receive your payment on or around 1 January, 1 April, 1 July and 1 October each year, by electronic funds transfer to your nominated bank account.

Applications lodged less than 21 days before the payment date will be paid on the next payment date.

Oxygen concentrators

To be eligible, you must:

  • receive your oxygen concentrator free of charge through the Medical Aids Subsidy Scheme (MASS); and
  • have been medically assessed in accordance with the eligibility criteria determined by MASS; and
  • hold one of the following concession cards:
    • Pensioner Concession Card;
    • Commonwealth Health Care Card;
    • Health Care Interim Voucher;
    • Child Disability Allowance; or
    • Queensland Seniors Card.

To apply, complete the Electricity Life Support Concession application form. The form will be sent to you by the Government within 14 working days of receiving your machine—if you do not receive an application form, contact the MASS to request a new one.

Contact details for Medical Aids Subsidy Scheme (MASS):

Email: mass184@health.qld.gov.au
Phone: 1300 443 570

Kidney dialysis machines

Customers who rely upon a home-based kidney dialysis machine will be eligible for the LSC where they receive the machine free of charge through a Queensland Health hospital.

To apply, complete the Electricity Life Support Concession application form that will be provided to you from the Renal Unit at Queensland Health hospitals. A parent or guardian can submit an application on behalf of a child under 18.

For help completing the application form, phone Concession Services on (07) 3247 5907. Incomplete or inaccurate applications may delay your concession payment.

Non-Queensland Health supplied machines

If you have one of these machines but Queensland Health did not supply it, you are not eligible to receive the electricity life support concession. The concession is not available for any other machines supplied through Queensland Health or other agencies.

Continuous Positive Airflow Pressure (CPAP) machine users are not eligible to receive the concession.

Even if you are not eligible for a Life Support concession you still need to register your property as using Life Support. This will ensure the ongoing supply of electricity and your safety. Please refer to our Life Support page for more information on Life Support.


*All amounts referred to are current as at 1 August 2017. We suggest you refer to the relevant concession website to confirm exact amount.