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Solar energy insights in the Powershop app

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Solar energy insights in the Powershop app
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Having solar panels doesn’t automatically mean savings (although it’s a big step in the right direction). Even having a supposedly good feed-in tariff doesn’t mean getting the most out of your solar.

If you have solar, there are two things you need to make sure you have.

  1. A good energy deal.
    That doesn’t necessarily mean a super high feed-in tariff – because often these high FiTs will be a distraction from equally high rates. When comparing retailers look at your energy prices as well as your FiT to make sure you’ve got the best deal for you.
  2. Knowledge.
    Knowing how to use your system to your advantage will help you get the best savings. Without knowing when your system is working and how well it’s working, you can’t know how to get the most out of it. You need insights into your solar.

Luckily we can help out with all of the above. Get a good energy deal with Powershop and read on for the knowledge you get as a customer. If you aren’t already a Powershop customer, get your prices and sign up here.

Solar insights in the app

Hit the solar tab in the Powershop app to see your solar insights. Here’s what you’ll be able to see:

Solar customers can view insights and track home energy usage in the app
Solar customers can view insights and track home energy usage in the app
  • Daily feed-in: shows you how much solar energy you fed into the grid that day.
  • Half hourly feed-in: shows how much your solar fed into the grid in half hourly increments for the day you’re viewing in the daily feed-in graph.
  • Total daily feed-in: shows you how much solar energy you fed into the grid in kWh.
Knowledge is power

Usually, it’s better to use the energy you’re generating instead of exporting it.

Gone are the days of high government subsidised feed-in tariffs (for most of us anyway) which means that using the energy as you’re generating it is going to mean lower bills.

Jump into the app and check out when you’re generally exporting the most. Is it 1pm? Well set the timer on your dishwasher to start then. 3pm? Good excuse to leave that last load of washing until then. You get the idea.

Keep your panels in tip top shape

Keep an eye on your daily performance to stay on top of any drops in the performance of your panels.

While sometimes a drop on your usual feed-in amount might just be because of a cloudy day, if it continues when the sun’s out, it could be time to get your panels checked out.

Panels generally take care of themselves, but if you notice a sustained drop in your solar panels performance they may need cleaning. Safety first – don’t attempt to give them a clean yourself. Always get the professionals in.

If they’re clean and still not working, you’ll need to get in touch with your installer or a solar maintenance service to take a look. Again – let the professionals do their thing.

Track home energy usage, get better tools, more from your solar and greater control of your energy with Powershop.

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40 comments on "Solar energy insights in the Powershop app"
  1. Ann, August 17, 2018:

    I can’t find the solar tab on my app. Where is it? I downloaded the app a while ago. Is it possible that my app doesn’t have the solar feature or is the app updated automatically?

    • Powershop, October 16, 2018:

      Hey Ann – so sorry for the late response, you may have already gotten in touch with us but it sounds like you need a smart meter. Feel free to give the team a bell to chat this through on 1800 462 668 8am-7pm Monday to Friday AEDT.

  2. Murray, August 17, 2018:

    The app on my phone looks nothing like the one above. And the directions on what to do about that are…… non-existent.

    • Powershop, October 16, 2018:

      Hey Murray – sorry for the delay in getting back to you. What in particular do you need direction with and we would be more than happy to help. Alternatively you can give us a bell on 1800 462 668 Monday to Friday 8am-7pm AEDT. Cheers, Sophie

  3. Don, August 17, 2018:

    Well its not working 4 me. Possibly a problem with Telstra but when I press

    Hit the solar tab in the Powershop app to see your solar insights. Here’s what you’ll be able to see:

    It flips back to the start

    • Powershop, October 16, 2018:

      Hi Don, sorry for the delay in getting back to you. It sounds like you may need a smart meter, please give the team a call on 1800 462 668 Monday to Friday 8am-7pm AEDT.

  4. Alfred, August 17, 2018:

    Just tried to find the Powershop app on my Windows laptop but without success. Seems only available for iOS and android systems. And the same counts for my Windows phone; also not available. Is this likely to change in the near future?

    • Powershop, August 20, 2018:

      Hi Alfred, that’s right. The Powershop app is available for iPhone and Android at the moment. We’ll pass your feedback about Windows to the mobile team though, because they really appreciate heading about what our customers want. In the meantime, you can still find insights in your online account here: secure.powershop.com.au

  5. suzanne, August 17, 2018:

    That’s fantastic!…can someone tell me where the solar tab is?? I can’t find it on the app.

    • Powershop, August 20, 2018:

      Make sure you have the latest version of the app downloaded to see the solar tab. Hope you enjoy the insights! Cheers, Powershop

  6. Heinz, August 17, 2018:

    Hi, nice feature. This provides excellent insights.

    As a customer, I would also love to see this on the web portal heat map with a better colour drilldown. Where the current usage heat map is black, the feed-in would show in tones of green with bright green indicating higher feedin and darker green tones lower feedin. Zero usage with zero feedin would remain black.
    As a user of this map, I might see right away whether a battery could help reduce usage and cost. I might also find more obvious ways of shifting usage to times of solar generation.

    • Powershop, August 20, 2018:

      Thanks for the feedback Heinz! We’ll pass it onto the mobile team. They love hearing from customers about how they’re using our tools and what they want to see. Cheers!

  7. kerry, August 17, 2018:

    there is no Solar tab on my app

    • Powershop, August 20, 2018:

      Hi Kerry – have you downloaded the most recent version of the app? You’ll need to do that to see the update. Let us know if you have any issues. Cheers.

  8. Annie Nielsen, August 17, 2018:

    I want to get the app on my iphone6 but my computer is not an apple and I don’t know how to load it on my phone. I don’t get my emails on my phone.

    • Powershop, August 20, 2018:

      Hi Annie, you don’t need an Apple computer if you have an iPhone already. All you need to do is head to the App Store from your iPhone, search for ‘Powershop AU’ and download the app. Give us a ring if you have any issues – we’re available on 1800 462 668 Monday to Friday 8am-7pm. Thanks! Powershop

  9. Gwen Lifu, August 18, 2018:

    Where is the solar icon in the Powershop app?

    • Powershop, August 20, 2018:

      Hi Gwen, make sure you have the latest version of the app downloaded. When you log in you’ll see ‘Solar’ on the far right hand side of the bottom nav. If you have any issues let us know.

  10. Diane, August 18, 2018:

    I can’t see the new solar on my app??

    • Powershop, August 20, 2018:

      Hi Diane – have you installed the update? iPhone version 1.33.0 released last week is available and this update includes the solar tab. If you have an Android it would’ve been available a few weeks ago. Let us know if you have any issues.

  11. Chris Curran, August 20, 2018:

    We are “empty nesters” living in a double brick house with 19 solar panels. In summer it is costing us about $5.50 per day in electricity and about $9.00 per day in winter. How does this compare with you>

    • Powershop, August 20, 2018:

      Hey Chris

      Happy to complete a comparison for you. Give us a ring on 1800 462 668 8am-7pm Monday to Friday and we’ll complete a detailed comparison for you. Alternative you can send us an email here and we’ll give you a call back.

      Cheers
      Powershop

  12. Scott Ensor, August 20, 2018:

    I have the latest version of the app 1.33.0, updated 3 days ago according to AppStore, however I can see no solar tab, no solar details in the insights tab – just the same old same old.

    Do I need to delete this app and re- install?

    • Powershop, October 16, 2018:

      Hey Scott, sounds like you might need a smart meter. Give us a ring on 1800 462 668 from Monday to Friday 8am-7pm AEDT and the team will be able to sort you out.

  13. Groombles, August 20, 2018:

    I have just now joined PowerShop. Where can I find my input (solar) tariff rate?

    • Powershop, October 16, 2018:

      Hey Graeme – welcome! Sorry for the delayed response – if you haven’t come across your solar feed-in tariff rate yet you can find this at: https://www.powershop.com.au/find-your-rates-residential/

      If you have any other questions feel free to call us on 1800 462 668 Monday to Friday AEDT 8am-7pm.

  14. Lisa, August 20, 2018:

    Hi. I downloaded the app yesterday on my iPhone by following the email link. I have checked and definitely have 1.33.0. I don’t have the solar tab on the bottom. I have balance, insights & daily usage. I would like to monitor my solar feed. Can you please advise?

    • Powershop, October 16, 2018:

      Hi Lisa, so sorry for the delay in getting back to you. It sounds like you may need a smart meter – please give the team a call on 1800 462 668 Monday to Friday 8am-7pm AEDT.

  15. Steve, August 21, 2018:

    Got app 1.35.1 on android no solar tab?

    • Powershop, October 16, 2018:

      Hey Steve, sorry for the delay in responding! It sounds like you may need a smart meter – please give the team a call on 1800 462 668 Monday to Friday 8am-7pm AEDT.

  16. Allison Hoskin-Kain, August 22, 2018:

    HI I have just updated the app but cannot find the solar tab. Also, do you need a smart meter for this function? Thanks, Allison

    • Powershop, October 16, 2018:

      Hi Allison, sorry for the delay – yes you’re right, you need a smart meter to access this function. Feel free to call the team on 1800 462 668 Monday to Friday 8am-7pm AEDT to discuss further.

  17. Allison Hoskin-Kain, August 23, 2018:

    Hi,

    I have upgraded the app and I still cannot see the Solar tab. I do have solar, but do you need a smart meter for this information to be collected and viewed on the app?

    thanks.
    Allison

    • Powershop, October 16, 2018:

      Hi Allison – yes you’re right you do need a smart meter for this information to be translated to the app. Feel free to give the team a call on 1800 462 668 Monday to Friday 8am-7pm AEDT to chat this through. We’d be more than happy to help.

  18. Rodney, August 23, 2018:

    Hi ,
    I’m running 1.33.0(514.6)
    Have uninstalled and reinstalled on two different iPhones and still no “Solar” tab
    How do I enable this feature

    • Powershop, October 16, 2018:

      Hi Rodney – sorry for the delay in getting back to you. It sounds like you need a smart meter to access this function. Please give the team a call on 1800 462 668 Monday to Friday 8am-7pm AEDT to chat this through. We’re more than happy to help.

  19. Vicki Ross, August 31, 2018:

    Are there.any ongoing costs or service fees associated with operation of the smart meter?

    • Powershop, October 16, 2018:

      Hi Vicki, sorry for the delayed response. There are no ongoing costs or service fees associated with smart meter usage.

  20. STEPHEN FLOYD, September 1, 2018:

    I have updated the latest version but still no solar tab to be seen

    • Powershop, October 16, 2018:

      Hi Stephen – sorry for the delay in getting back to you. It sounds like you need a smart meter to access this function. Please give the team a call on 1800 462 668 Monday to Friday 8am-7pm AEDT to chat this through. We’re more than happy to help.

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