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Customer Terms and Conditions

Set out below is the Market Retail Contract which is the most commonly applicable set of terms and conditions for Powershop customers. If you have agreed to become a Powershop customer, it is likely that this contract and these terms and conditions will apply to you. The link below is to the current version, released June 2018. The previous version can be found here.

Powershop Customer Terms & Conditions – Market Retail Contract – April 2019

Feed-in Terms & Conditions

Powershop customers who have solar panel installations and who have agreed to Powershop's repurchase arrangements are also subject to, and have the benefit of, these feed-in terms and conditions.

Feed-in Tariff Rate Card

Powershop's current rates for energy purchases from solar panel installations are set out in the rate cards below.

Standard Retail Contract Customer Terms & Conditions

The Standard Retail Contract applies only to a very small proportion of customers. If you have become a Powershop customer without agreeing to our usual terms and conditions this contract and these terms and conditions will probably apply to you.

Powershop Customer Terms & Conditions – Standard Retail Contract – 8 September 2014 (PDF 154kB)