Our energy prices are changing

We recognise the changing cost of your energy may be difficult and we’re here to provide support to our customers. This page has all the important information about our price changes.

Customer FAQs

Why are prices changing?

We review our prices from time to time to take into account a range of factors including our cost to source energy, network charges and the costs to run our business.

When will prices change?

It depends where you are, what type of contract you are on, and what type of energy you buy from Powershop:

In New South Wales, Queensland or South Australia

If you’re on a standard retail contract, prices will change on 1 July 2025.
If you’re on a market retail contract for Electricity or Gas, prices will change on 1 July 2025. Refer to your price change email.
If you signed up with Powershop on or after 20 May 2025, your prices will not be changing at this time.

In Victoria

If you’re on a standard retail contract for Electricity, prices will change on 1 July 2025.
If you’re on a standard retail contract for Gas, prices will change on 1 August 2025.
If you’re on a market retail contract for Electricity or Gas, prices will change on 1 August 2025. Refer to your price change email.
If you signed up with Powershop on or after 20 May 2025, your prices will not be changing at this time.

Will I receive notification in advance of a price change?

In accordance with regulatory requirements, we’ll send you an email about a price change at least five business days before it happens (or 10 business days before if you’re in Queensland).

If we can’t reach you via email, we’ll send the information via mail.

Is my solar feed-in tariff changing?

No. We have made the decision to hold solar feed-in tariffs for customers at this time.

Is my pricing structure (tariff) changing?

As part of the price change, you may be notified of a change to your pricing structure (also known as your tariff). This generally occurs as a result of changes your distributor makes to the network tariff that applies for your premises. Your tariff is made up of different prices and periods. For example, you may have Peak, Shoulder and Off-Peak periods. And you may have different prices for the electricity you use in each of those periods.

How often are energy bills sent?

It depends which kind of energy you have. For Electricity, you are billed monthly.

For Gas in NSW, you are billed quarterly. For Gas in Victoria, you are billed every two months. If you are a business customer, you can request quarterly bills.

How can I budget to pay my energy account?

You can use the app or website to top up your account whenever it suits, paying when it works for you.

If you’d rather make smaller payments each fortnight, for example to match payment cycles, there is the option to do that. When your power bill is due, any credit already paid will automatically be deducted from your charges – which can be a big help with minimising bill shock.

How can I save by purchasing Powerpacks?

If you have access to the Shop in your online account or the Powershop App, each month we typically offer a Future Powerpack that is applied to a future energy bill. If you had purchased a Future Powerpack each month over the last 12 months, you could have saved more than $80.

From time to time, we also offer special Powerpacks. Our Winter Powerpack* will be available to NSW, QLD and SA customers from June 10 to July 31 2025, and to Vic customers from July 9 to August 31 2025. If you purchase a Winter Powerpack for $10 you will get a $30 credit on a future bill, which is a $20 bonus credit.

*Refer to the terms and conditions in the Shop in your online account or the Powershop App.

Find out more about how you can lower your energy bill.

What can I do if I’m having trouble paying my bill?

There’s a whole range of assistance available – including setting up a payment arrangement that fits your situation, and helping you make sure you’re getting any government concessions, rebates or grants you are entitled to. Here are some examples of ways we can help:

flexible and extended payment arrangements
tailored payment plans
relief offers
hardship program
info on government and non-government assistance programs
info and tools to help you lower your energy usage

If you are struggling to pay your Powershop energy bills – for any reason – email us at paymenthelp@powershop.com.au or call 1800 515 313.

How can Powershop support me?

We’re here to inform. We’ll always work hard to make sure you can make informed decisions about your energy, and we’re committed to giving you the important info in the clearest way possible.

We’re here to provide support. If you’re having trouble paying your Powershop energy bills – for any reason – contact us via email or phone.

We’re here to provide options. We’ve got tools to help you better understand and control your usage and budget, like our app and online portal.

We’re here to answer questions. We understand that energy prices can be a bit confusing but we’re here to help explain.

How can I find out more about the Energy Bill Relief Fund?

The federal government is partnering with states and territories to help with electricity bills for eligible households and small businesses. You can get more details on the relief fund here - https://www.energy.gov.au/energy-bill-relief-fund.