Power Pointers
Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!
Help centre
Our aim is to help make things simpler not harder.
Help topic: Solar
Solar, so good! Thinking about benefiting from those sweet, sweet rays? Get the deets here.
All Solar questions
- Does Powershop support solar?
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Yes. Powershop currently supports solar in both Victoria, New South Wales and South East QLD for residential and business customers.
- Does Powershop support commercial solar?
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We do! Jump online or give our Business team a call on 1800 728 197 (Monday to Friday, 9am–5.30pm) and we’ll get you sorted.
- Are Powershop’s feed-in tariffs competitive?
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Yep. Our Solar Feed-In Tariffs are higher than the government recommended amounts.
- Can I see my feed-in on my bill?
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Details of feed-in and export generation can be found on your monthly Account Review email under ‘Usage’.
- Can solar customers with basic meters enter their own meter readings?
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Yes. Customers can manually enter meter usage readings themselves. Read all about it here: https://www.powershop.com.au/help-centre/meter-know-how/how-do-i-read-my-meter/
- Can solar customers with basic meters enter their own feed-in readings?
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Yes. Powershop customers with basic meters can enter their own feed-in readings. If you do enter your own feed-in reading, we’ll issue your solar rebate as a power credit as usual. However, we cannot refund this power credit to your bank account unless we have an official reading from your distributor.
- What is the difference between Net and Gross solar metering?
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Net Metering allows solar customers to be paid for any excess generation that has not been consumed by the household. Gross Metering means all of the solar generation is exported straight to the grid and solar customers are paid for all of their solar generation.
- How and when do customers receive feed-in rebates?
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The total value of a customer’s solar generation will appear as a power credit in their Powershop account once a month at the time of billing. Once your solar rebate has been issued you’ll be able to use it to purchase Powerpacks.
- Can solar customers use Powershop’s online usage tools and Heat Map?
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Solar customers with smart meters can view their consumption on their Feed-In Heat Map tool. This functionality is currently unavailable for solar customers with basic meters.
