Power Pointers
Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!
Help centre
Our aim is to help make things simpler not harder.
Help topic: Prices and rates
Discover what makes up your power price, how to work out your rates and understand your tariff.
All Prices and rates questions
- Power Pointers – how to check your rates
-
Learn how to check your rates with different Powerpacks through your account on the Powershop website!
- What makes up my power price?
-
It takes more than just Powershop to get electricity to your property. There’s a whole supply chain and everyone’s responsible for doing their bit. That means the pricing in your power bill is made up of a lot of different elements.
- How do you work out my rates?
-
Your rates are made up of a daily fixed charge and a charge for every kilowatt hour (kWh) of power you use.
- What is my ‘Daily supply charge’?
-
Your ‘Daily supply charge’ is a fixed daily amount that is charged as part of the metering and distribution services provided by the distribution company that looks after your area.
- What is my tariff?
-
Your tariff reflects the way your meter is set up. The most common set-ups are ‘Anytime’ (Single Rate), ‘Peak and Off Peak’ or ‘Controlled Load’ (Two Rate or Time of Use) and ‘Flexible’ (Peak, Shoulder and Off Peak).
- Why do my prices usually change each year?
-
Every year, everyone involved in the supply chain reviews their costs and decides what to charge energy retailers like us.
- Information on my tariff
-
Tariff rate information and times.
- Information on my demand tariff
-
Find out when your demand charges apply and other details.
