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Help centre
Our aim is to help make things simpler not harder.
Help topic: Prices and rates
Discover what makes up your power price, how to work out your rates and understand your tariff.
All Prices and rates questions
- What makes up my power price?
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It takes more than just Powershop to get electricity to your property. There’s a whole supply chain and everyone’s responsible for doing their bit. That means the pricing in your power bill is made up of a lot of different elements.
- How do you work out my rates?
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Your rates are made up of a daily fixed charge and a charge for every kilowatt hour (kWh) of power you use.
- What is my ‘Daily supply charge’?
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Your ‘Daily supply charge’ is a fixed daily amount that is charged as part of the metering and distribution services provided by the distribution company that looks after your area.
- What is my tariff?
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Your tariff reflects the way your meter is set up. The most common set-ups are ‘Anytime’ (Single Rate), ‘Peak and Off Peak’ or ‘Controlled Load’ (Two Rate or Time of Use) and ‘Flexible’ (Peak, Shoulder and Off Peak).
- Why do my prices usually change each year?
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Every year, everyone involved in the supply chain reviews their costs and decides what to charge energy retailers like us. Changes in those charges often lead to movement in the prices paid by power users like you, but we always make sure we remain competitive and we’ll always let you know prior to a price […]
- Information on my tariff
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Tariff rate information and times.
- Information on my demand tariff
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Find out when your demand charges apply and other details.
