Getting started
Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.
Help centre
Our aim is to help make things simpler not harder.
Help topic: Meter know-how
What are they, how do you read them and how to troubleshoot. Meters – your gateway to knowing your power usage!
All Meter know-how questions
- How often will my meter be read?
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That depends. If you have a smart meter we obtain your meter readings daily from your distribution company. We receive 48 half-hourly readings once each day. If you don’t have a smart meter then your distribution company will read your meter.
- Do I have to read my own meter or will Powershop read it for me?
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If you have a smart meter your meter will send us half-hourly readings, once a day, so you shouldn’t need to read your meter at all. If you don’t have a smart meter you can enter meter readings as often as you like (although it is not essential for you to do so).
- Where is my electricity meter?
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First up, please remember to be safe when looking at your meter. Make sure that you can reach it safely. If there are any loose or exposed wires in the cabinet don’t touch them — call an electrician as soon as possible.
- How do I read my meter?
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Safety first! Do not touch any part of your meter.
- How do I enter a meter reading?
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If you have a smart meter, your meter will send us your reading automatically. If your meter isn’t smart you can enter your own meter read. Log in to your account from you desktop or do it on Powershop’s mobile app.
- What is a smart meter?
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Smart meters mean we get more accurate consumption information and they don’t need a human to manually read them. We get your smart meter readings daily.
- How do I know if I have a smart meter?
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The easiest way to tell if your meter is smart is to log in to your Powershop account and look at your daily usage graph on your ‘Balance’ page.
- Why aren’t my meter readings showing in my Powershop account?
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There might be a couple of reasons for this.
- I think my meter is broken. What should I do?
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Keep yourself and others away from any live wires. If it’s safe to do so, shut off the main switch. Call us on 1800 462 668 and we will contact your distributor to fix the issue.
- I don’t think my meter is recording my usage accurately. What should I do?
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Call us on 1800 462 668 and we’ll help you troubleshoot any issues with your meter. We’ll put you in touch with your distributor if necessary.
