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Help centre

Our aim is to help make things simpler not harder.

Browse help topics

Gas

We’ve got gas! Come closer and have a read, find out where we offer gas and how to get it (in a good way).

Getting started

Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.

GreenPower

Green out with us and wrap your head around the who, what, where and why of GreenPower, the national government initiative to boost renewable energy.

Jargon buster

What the actual kilowatt? Never be in the dark again and become proficient in energy speak.

Legal

No ifs, buts or maybes. Clear your confusions with all your legal questions answered.

Meter know-how

What are they, how do you read them and how to troubleshoot. Meters – your gateway to knowing your power usage!

Moving house

Pack us up and take us with you! All the details on moving house with Powershop.

Payment

All the nitty, gritty cash questions in one location.

PowershopLITE

Another way to be part of the Powershop family with the simplicity of set and forget. No shopping for power, just great rates.

Prices and rates

Discover what makes up your power price, how to work out your rates and understand your tariff.

Shop for power

How to shop for power with Powershop. Get ready, we think you’re gonna love it.

Solar

Solar, so good! Thinking about benefiting from those sweet, sweet rays? Get the deets here.

Track my usage

Get the know-how, right now. Track your usage and take control – the power is yours!

Troubleshooting

Okay, why isn’t this working? We’ve got your back, sort your troubles here.

Common questions

Are Powershop’s feed-in tariffs competitive? Help topic: Solar

Yep. Our Solar Feed-In Tariffs are higher than the government recommended amounts.

Why are you selling gas? Help topic: Gas

We’ve made the decision to begin retailing gas, for three very good reasons:

Information on my tariff Help topic: Prices and rates

Tariff rate information and times.

Where is Powershop gas available? Help topic: Gas

We’re currently retailing gas in most of Victoria. We’re not retailing gas in NSW or South East QLD yet.

What is the Mega Pack? Help topic: Shop for power

The Mega Pack is a pack that covers around three months’ worth of your usage, and is available every 60 days from the date of your first purchase.

Can I buy GreenPower if I’m a PowershopLITE customer? Help topic: PowershopLITE

Yes! As a PowershopLITE customer, you can choose to cover 10%, 25%, 50% or 100% of your usage with GreenPower.

How do I add GreenPower to my PowershopLITE account? Help topic: PowershopLITE

Simply log into your online account, head to ‘Settings’ and then ‘GreenPower’. You’ll see the option to choose a range of GreenPower cover from none to 100%. Choose the percentage of cover you want and then click ‘Save changes’. You will then be charged your nominated level of GreenPower at your next Account Review.

Can I buy Powerpacks for my electricity but have a PowershopLITE experience for my gas? Help topic: PowershopLITE

No. If you have electricity and gas at your property, you’ll have the same experience for both accounts.

I have multiple properties, can I have different Powershop experiences across my properties? Help topic: PowershopLITE

If you have multiple properties under the one account number, all properties must share the same experience. So they’ll either all be Shopper or all PowershopLITE.

What is PowershopLITE? Help topic: PowershopLITE

With Powershop, you can choose our original Shop or be a PowershopLITE customer. It’s up to you and what suits your energy needs. Basically, the biggest difference is that with PowershopLITE, you don’t get access to the Shop and the extra savings you get from buying discounted Powerpacks.

Still have questions?

1800 462 668 info@powershop.com.au