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Help centre

Our aim is to help make things simpler not harder.

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Power Pointers

Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!

Getting started

Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.

Prices and rates

Discover what makes up your power price, how to work out your rates and understand your tariff.

Gas

We’ve got gas! Come closer and have a read, find out where we offer gas and how to get it (in a good way).

Solar

Solar, so good! Thinking about benefiting from those sweet, sweet rays? Get the deets here.

Shop for power

This content is relevant if you’re a customer from New South Wales, Queensland or South Australia. For information on our Victoria shop, visit: powershop.com.au/why-powershop/powershop-experience/powerpacks

Track my usage

Get the know-how, right now. Track your usage and take control – the power is yours!

Moving house

Pack us up and take us with you! All the details on moving house with Powershop.

Meter know-how

What are they, how do you read them and how to troubleshoot. Meters – your gateway to knowing your power usage!

Payment

All the nitty, gritty cash questions in one location.

Troubleshooting

Okay, why isn’t this working? We’ve got your back, sort your troubles here.

Jargon buster

What the actual kilowatt? Never be in the dark again and become proficient in energy speak.

Legal

No ifs, buts or maybes. Clear your confusions with all your legal questions answered.

GreenPower

Green out with us and wrap your head around the who, what, where and why of GreenPower, the national government initiative to boost renewable energy.

Common questions

Safety first! Do not touch any part of your meter.

Follow our step-by-step guide on how to send us a picture of your gas meter, once you know where your meter is this should take less than 5 minutes. This will also ensure that the tools/forecast in your app will be more accurate.

We’ve recently tightened up our password security, which means your password now must meet certain criteria in order to be accepted by our system.

So simple! Log into your account and select the blue "+ add gas to this property".

Got solar? Well, we've got some tools just for you! It's great to see what that sunshine is doing for your energy usage. Watch this vid for all the solar insights available to our solar customers!

Watch video

Still have questions?

1800 462 668 info@powershop.com.au