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Help centre

Our aim is to help make things simpler not harder.

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Common questions

Safety first! Do not touch any part of your meter.

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Follow our step-by-step guide on how to send us a picture of your gas meter, once you know where your meter is this should take less than 5 minutes. This will also ensure that the tools/forecast in your app will be more accurate.

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We’ve recently tightened up our password security, which means your password now must meet certain criteria in order to be accepted by our system.

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So simple! Log into your account and select the blue "+ add gas to this property".

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Got solar? Well, we've got some tools just for you! It's great to see what that sunshine is doing for your energy usage. Watch this vid for all the solar insights available to our solar customers!

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Still have questions?

1800 462 668 info@powershop.com.au