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Help centre

Our aim is to help make things simpler not harder.

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Power Pointers

Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!

Getting started

Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.

Prices and rates

Discover what makes up your power price, how to work out your rates and understand your tariff.

Gas

We’ve got gas! Come closer and have a read, find out where we offer gas and how to get it (in a good way).

Solar

Solar, so good! Thinking about benefiting from those sweet, sweet rays? Get the deets here.

Shop for power

How to shop for power with Powershop. Get ready, we think you’re gonna love it.

Track my usage

Get the know-how, right now. Track your usage and take control – the power is yours!

Moving house

Pack us up and take us with you! All the details on moving house with Powershop.

Meter know-how

What are they, how do you read them and how to troubleshoot. Meters – your gateway to knowing your power usage!

Payment

All the nitty, gritty cash questions in one location.

PowershopLITE

Another way to be part of the Powershop family with the simplicity of set and forget. No shopping for power, just great rates.

Troubleshooting

Okay, why isn’t this working? We’ve got your back, sort your troubles here.

Jargon buster

What the actual kilowatt? Never be in the dark again and become proficient in energy speak.

Legal

No ifs, buts or maybes. Clear your confusions with all your legal questions answered.

GreenPower

Green out with us and wrap your head around the who, what, where and why of GreenPower, the national government initiative to boost renewable energy.

Common questions

Power Pointers – get to know your Powerpacks Help topic: Power Pointers, Shop for power

Understanding all there is to know about the Powerpacks available in the Shop!

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Power Pointers – how to check your rates Help topic: Power Pointers, Prices and rates

Learn how to check your rates with different Powerpacks through your account on the Powershop website!

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Power Pointers – understand your power usage Help topic: Power Pointers, Track my usage

Want to understand whats happening with your power usage? This video explains how to get the most from your usage insights in the Powershop app to get in control of your power usage!

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Power Pointers – pay your bill in under a minute! Help topic: Power Pointers, Getting started, Shop for power

Learn how to pay your Powershop bill in under a minute through the Powershop app. Power in the palm of your hands!

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Can I buy GreenPower if I’m a PowershopLITE customer? Help topic: PowershopLITE

Yes! As a PowershopLITE customer, you can choose to cover 10%, 25%, 50% or 100% of your usage with GreenPower.

Still have questions?

1800 462 668 info@powershop.com.au