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Help centre

Our aim is to help make things simpler not harder.

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Power Pointers

Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!

Getting started

Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.

Prices and rates

Discover what makes up your power price, how to work out your rates and understand your tariff.

Gas

We’ve got gas! Come closer and have a read, find out where we offer gas and how to get it (in a good way).

Solar

Solar, so good! Thinking about benefiting from those sweet, sweet rays? Get the deets here.

Shop for power

How to shop for power with Powershop. Get ready, we think you’re gonna love it.

Track my usage

Get the know-how, right now. Track your usage and take control – the power is yours!

Moving house

Pack us up and take us with you! All the details on moving house with Powershop.

Meter know-how

What are they, how do you read them and how to troubleshoot. Meters – your gateway to knowing your power usage!

Payment

All the nitty, gritty cash questions in one location.

PowershopLITE

Another way to be part of the Powershop family with the simplicity of set and forget. No shopping for power, just great rates.

Troubleshooting

Okay, why isn’t this working? We’ve got your back, sort your troubles here.

Jargon buster

What the actual kilowatt? Never be in the dark again and become proficient in energy speak.

Legal

No ifs, buts or maybes. Clear your confusions with all your legal questions answered.

GreenPower

Green out with us and wrap your head around the who, what, where and why of GreenPower, the national government initiative to boost renewable energy.

Common questions

How do I add gas to my account? Help topic: Gas

So simple! Log into your account and select the blue "+ add gas to this property".

Power Pointers – Solar insights Help topic: Power Pointers, Solar

Got solar? Well, we've got some tools just for you! It's great to see what that sunshine is doing for your energy usage. Watch this vid for all the solar insights available to our solar customers!

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Power Pointers – Powershop vs. PowershopLITE Help topic: Power Pointers, Shop for power, PowershopLITE

Trying to figure out when the best Powershop experience is for you? No worries! This video covers the differences between our two experiences - Powershop and PowershopLITE. Get to know your options!

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Power Pointers – avoiding bill shock Help topic: Power Pointers

At Powershop, we're super keen to get you in control of your power usage and your bills. That's why we've created this vid to show you all the things you can do with Powershop to avoid bill shock!

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Power Pointers – benefits for businesses Help topic: Power Pointers

Want to know the key benefits of having your business powered by Powershop? Watch this video to see why good energy means good business.

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Still have questions?

1800 462 668 info@powershop.com.au