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Help centre

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Common questions

Yep. Our Solar Feed-In Tariffs are higher than the government recommended amounts.

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We’ve made the decision to begin retailing gas, for three very good reasons:

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Tariff rate information and times.

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We’re currently retailing gas in most of Victoria. We’re not retailing gas in NSW or South East QLD yet.

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The Mega Pack is a pack that covers around three months’ worth of your usage, and is available every 60 days from the date of your first purchase.

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Yes! As a PowershopLITE customer, you can choose to cover 10%, 25%, 50% or 100% of your usage with GreenPower.

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Simply log into your online account, head to ‘Settings’ and then ‘GreenPower’. You’ll see the option to choose a range of GreenPower cover from none to 100%. Choose the percentage of cover you want and then click ‘Save changes’. You will then be charged your nominated level of GreenPower at your next Account Review.

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No. If you have electricity and gas at your property, you’ll have the same experience for both accounts.

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If you have multiple properties under the one account number, all properties must share the same experience. So they’ll either all be Shopper or all PowershopLITE.

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With Powershop, you can choose our original Shop or be a PowershopLITE customer. It’s up to you and what suits your energy needs. Basically, the biggest difference is that with PowershopLITE, you don’t get access to the Shop and the extra savings you get from buying discounted Powerpacks.

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Still have questions?

1800 462 668 info@powershop.com.au