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Help centre

Our aim is to help make things simpler not harder.

Browse help topics

Getting started

Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.

Prices and rates

Discover what makes up your power price, how to work out your rates and understand your tariff.

Gas

We’ve got gas! Come closer and have a read, find out where we offer gas and how to get it (in a good way).

Solar

Solar, so good! Thinking about benefiting from those sweet, sweet rays? Get the deets here.

Shop for power

How to shop for power with Powershop. Get ready, we think you’re gonna love it.

Track my usage

Get the know-how, right now. Track your usage and take control – the power is yours!

Moving house

Pack us up and take us with you! All the details on moving house with Powershop.

Meter know-how

What are they, how do you read them and how to troubleshoot. Meters – your gateway to knowing your power usage!

Payment

All the nitty, gritty cash questions in one location.

PowershopLITE

Another way to be part of the Powershop family with the simplicity of set and forget. No shopping for power, just great rates.

Troubleshooting

Okay, why isn’t this working? We’ve got your back, sort your troubles here.

Jargon buster

What the actual kilowatt? Never be in the dark again and become proficient in energy speak.

Legal

No ifs, buts or maybes. Clear your confusions with all your legal questions answered.

GreenPower

Green out with us and wrap your head around the who, what, where and why of GreenPower, the national government initiative to boost renewable energy.

Common questions

Can I buy GreenPower if I’m a PowershopLITE customer? Help topic: PowershopLITE

Yes! As a PowershopLITE customer, you can choose to cover 10%, 25%, 50% or 100% of your usage with GreenPower.

How do I add GreenPower to my PowershopLITE account? Help topic: PowershopLITE

Simply log into your online account, head to ‘Settings’ and then ‘GreenPower’. You’ll see the option to choose a range of GreenPower cover from none to 100%. Choose the percentage of cover you want and then click ‘Save changes’. You will then be charged your nominated level of GreenPower at your next Account Review.

Can I buy Powerpacks for my electricity but have a PowershopLITE experience for my gas? Help topic: PowershopLITE

No. If you have electricity and gas at your property, you’ll have the same experience for both accounts.

I have multiple properties, can I have different Powershop experiences across my properties? Help topic: PowershopLITE

If you have multiple properties under the one account number, all properties must share the same experience. So they’ll either all be Shopper or all PowershopLITE.

What is PowershopLITE? Help topic: PowershopLITE

With Powershop, you can choose our original Shop or be a PowershopLITE customer. It’s up to you and what suits your energy needs. Basically, the biggest difference is that with PowershopLITE, you don’t get access to the Shop and the extra savings you get from buying discounted Powerpacks.

Still have questions?

1800 462 668 info@powershop.com.au