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Using Powershop

Powershop is here to give you control over your energy, so you can save more and make a difference – bringing you a better way to power your home or business.

We sell power in different amounts called Powerpacks. With Powershop, you can purchase power for yesterday, today, tomorrow, and even for two months ahead – it’s your choice. It’s a nice kind of power to have.

With Powershop’s online tools and smartphone app, you can keep an eye on your usage and how much it’s costing you anywhere, anytime.

Plus, we offset 100% of the carbon associated with our customers’ electricity usage, at no extra cost to our customers. We’re Australia’s Green Energy Retailer of the Year 2020 and 2021 (as awarded by Finder), and we make purchasing 100% GreenPower easy and manageable.

There are no exit fees on most of our offers and no credit card fees as well.

No, there is no requirement to pay in advance to keep your power going. You will not be cut-off just because you haven’t logged in and bought power during the month.

Powerpacks let you use your power to take control of your bill. The idea is simple. Buy a Powerpack to cover your past, current or future energy usage. But it doesn't stop there, you’ll also find opportunities to do even more, like buy GreenPower and and support your local communities. Click here to learn more.

'The Shop' is where you choose from all our different Powerpacks on offer. All you need to do is pick which pack you’d like to buy, add it to your cart and check out!

There are two ways to pay your bill. Buy it yourself by grabbing one of the Powerpacks from the Shop or we'll bill you monthly (and every two months for gas).

Buying power yourself: If you want to buy power yourself just log in to the Shop and top up your account with whatever Powerpack that takes your fancy.

Leaving it up to Powershop: You don't need to do anything! Just keep using power as per normal and we'll send you out a monthly email letting you know how much power you've used and how much we will debit your active payment method.

By credit card: We accept Visa, Mastercard and Amex. You can set this up when you switch to Powershop, and the money will be debited from your credit card when you are billed or when you buy power yourself through the online shop.

By direct debit: You can set this up when you switch to Powershop, and the money will be debited from your bank account when you are billed or when you buy power yourself through the online shop.

By BPAY: You set this up through your bank's website. Choose the power you want from Powershop then use your bank's bill payment process to make your payment.

Direct Deposit: We give our bank deposit details and you deposit directly into our account.

Your ‘active’ payment method You can nominate either direct debit or credit card as your active payment method. We'll then use this payment method when an auto-payment is created on your account. You can pay for your power in arrears or in advance – it's up to you.

You can choose to pay for power yourself by buying products through the online shop, or you can leave it up to us and we will make purchases on your behalf using your active payment method.

Generally, payments are scheduled for 12 days after we have purchased power on your behalf. These are called ‘scheduled payment dates’.

Other payment features Once your active payment method has been set up, there are a couple of payment features we offer:

  • If a scheduled payment date (a payment on your account triggered by Powershop) doesn't suit, you can change the date through your account. You can do this by logging into the shop and going to ‘My Account’. Just click on ‘Move Payment Date’ and follow the instructions. This button will only appear when a payment has been scheduled.
  • You can also add a few dollars onto your account without having to buy any products, great for those times when you have some spare dollars you want to use wisely. To do this, just log into your Powershop account and go to ‘My Account’. Then simply click on ‘Add Money’ and fill in the details. Easy.
If you'd like to set up a regular payment date that coincides with when you get paid, just give us a call.

No you won't be charged extra, there are no credit card transaction or convenience fees.