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New South Wales

To be eligible for rebates in New South Wales you must be a Powershop account holder and:

  • have a principal place of residence in New South Wales (you may only claim a concession for your principal place of residence, which is deemed to be the address on your concession card); and
  • not be seeking the concession in respect of a commercial property (ie the energy account must be for residential use only).

Some New South Wales concession rebates also require the applicant to hold one of the following valid concession cards:

  • Pensioner Concession Card (PCC) issued by Centrelink or Department of Veterans’ Affairs (DVA);
  • Commonwealth Health Care Card issued by Centrelink; or
  • DVA Gold Card (GCH).
  • Commonwealth Seniors Health Card (CSHC) for the Senior’s Energy Rebate only.

The following cards are not eligible for energy concessions:

  • Commonwealth Seniors Card
  • Seniors Card
  • Careers Allowance (CA) Health Care Card
  • Foster Care (FC) Health Care Card
  • Veterans Affairs White Card for Specific Conditions
  • Veterans Affairs Gold Card Dependent

Any additional eligibility requirements associated with a particular rebate are detailed below.

To register your concession card, please fill out your concession details here.

Please note, the information provided on this page is current as at 24 Feb 2022. We take reasonable steps to keep this information up to date, however you can always confirm the information applicable to your circumstances through the relevant government website.


Concessions and Rebates

The low income household rebate helps low income households cover the cost of their energy bills.

Eligibility: You can apply for the rebate if you hold a valid concession card.

Benefit: If your application is successful, a rebate of up to $285 per year is payable, which is calculated daily and applied as a credit to your account by Powershop.

To register your concession card with Powershop, fill out your concession details on the desktop app.

For more information on the low income household rebate, please visit the Service NSW website.

The family energy rebate assists eligible family households with dependent children to cover the costs of their energy bills. The rebate is a one off credit applied each financial year.

Eligibility: The rebate is available to applicants who have received the Family Tax Benefit in the previous financial year. Successful applicants will qualify for either a full or partial rebate payment.

Benefit:If you qualify for the low income household rebate, then you are eligible for a partial payment of $20.00. The full payment entitles you to a $180.00 rebate each financial year.

Applications must be made directly to the New South Wales Government. Please note, you must reapply for the rebate each year. Apply for the Family Energy Rebate.

For more information on the family energy rebate, and to apply online, please visit the Service NSW website.

The Seniors Energy Rebate provides Commonwealth Seniors Health Card holders a $200.00 from the NSW Government once per financial year, which is paid directly to the card holder.

Eligibility: Commonwealth Seniors Health Card holders.

Benefit: $200.00 from the NSW Government once per financial year, which is paid directly to the card holder.

You can apply on the Service NSW website or call 13 77 88.

Note: A Commonwealth Seniors Health Card does not entitle you to the NSW Low Income Household Rebate.

The medical energy rebate provides a rebate on electricity costs for properties where the account holder, or someone living at the property, has a medical condition which results in an inability to self-regulate their body temperature. Applicants must hold a valid concession card.

Eligibility: Applicants must verify that they, or someone at their household, has an inability to self-regulate their body temperature. This verification must be provided by a medical practitioner who has been treating the customer for at least three months. The applicant must also have at one primary condition and one secondary qualifying condition, as defined by the New South Wales Government.

Benefit: If your application is successful, a rebate of up to $285 is payable, which is calculated daily and applied as a credit to your account by Powershop.

To apply for the medical energy rebate, please download the application form and return the completed form to us by email, fax or post (see our contact details page).

For more information on the medical eligibility rebate visit the Service NSW website.

The life support energy rebate provides a rebate on electricity costs for properties where the account holder, or someone living at the property, has approved medical equipment which is essential for supporting life.

Eligibility: Currently, the following medical equipment is eligible for the rebate:

  • electric mobility devices for quadriplegics this does not include mobility scooters)
  • oxygen concentrators
  • positive airways pressure (PAP) devices
  • enteral feeding pump
  • external heart pump
  • home dialysis
  • phototherapy equipment
  • total parenteral nutrition (TPN) pumps
  • ventilators (this does not include nebulizers, humidifiers or vaporizers)

Benefit: The life support rebate will be calculated daily and credited to your account. The amount credited will depend on the type(s) of life support equipment required at the property.

To apply for the life support energy rebate, please download the application form and return the completed form to us by email, fax or post (see our contact details page). You must re-apply for this rebate once every two years.

Please note, irrespective of your eligibility for the life support energy rebate, you still need to register your property as requiring the use of life support equipment to ensure the ongoing supply of electricity and your safety. Please refer to our life support equipment page for more information.

The energy accounts payment assistance scheme is available to financially disadvantaged customers who are experiencing difficulty paying for their electricity bills.

Eligibility: The scheme operates through a voucher system. Vouchers are issued based on customers’ individual circumstances. Once a voucher is issued, the provider will provide relevant information to the New South Wales Government who will in turn provide this information to us and we will deduct the value of the voucher from your account (however, we will not be able to apply a voucher to your account if doing so would place your account in credit).

Benefit: Each voucher is worth $50.

To receive a voucher, customers must contact a scheme provider (download list of participating scheme providers) and arrange an appointment to discuss their individual situation.

Please note, the scheme vouchers you receive may not cover all of the outstanding balance of your Powershop account, in which case you will need to contact us to discuss payment of the remaining balance.

For more information on the energy accounts payment assistance scheme, please visit the Service NSW website.

The appliance replacement offer gives eligible customers an opportunity to replace their television or refrigerator with newer more energy-efficient models.

Eligibility: To be eligible for the appliance replacement offer you must hold a valid concession card (which includes he low income health care card issued by Centrelink) and own a refrigerator that is six or more years old or a television that has a plasma or cathode ray tube (CRT).

Benefit: If your application is successful you will receive a discounted price on selected models of refrigerators and televisions, and instructions on how to purchase your chosen appliance.

To apply for the appliance replacement offer, please visit the Service NSW website.

Eligibility

You can apply for the NSW Gas Rebate if:

  • you're a NSW resident
  • you're an account holder of a gas retailer
  • you hold one of the eligible concession cards:
    • Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia
    • Health Care Card issued by Services Australia, or
    • DVA Gold Card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA).

Benefit: You'll receive the rebate as a credit on each quarterly gas bill, up to a total of $110/year. The amount is calculated daily from the day you call your supplier and apply.

How to apply:

  1. Call your gas account provider.
  2. Provide your concession card or Health Care Card details.
  3. Ask for the NSW Gas Rebate to be applied to your account.
  4. Request confirmation that the rebate has been applied.

More information

  • If you change gas supplier, tell them you receive the rebate, so you can continue to receive it.
  • A household can only receive one NSW Gas Rebate each financial year.
  • The rebate is only applied to your principal place of residence.
  • Commonwealth Seniors Health Card holders are not eligible for this rebate.

More information:

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