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New South Wales

Concession type Eligibility
Low Income Household Rebate Concession cardholder
Family Energy Rebate Receipt of Family Tax Benefit
Medical Energy Rebate 1. Concession cardholder
2. Verified qualifying medical condition
Life Support Energy Rebate Requirement for life support equipment at the supply address
Energy Accounts Payment Assistance Scheme See below
Seniors Energy Rebate Commonwealth Seniors Health Card Holder
Appliance Replacement 1. Concession cardholder
2. Appropriate appliances

To be eligible for rebates in New South Wales you must be a Powershop account holder and:

  • have a principal place of residence in New South Wales (you may only claim a concession for your principal place of residence, which is deemed to be the address on your concession card); and
  • not be seeking the concession in respect of a commercial property (ie the energy account must be for residential use only).

Some New South Wales concession rebates also require the applicant to hold one of the following valid concession cards:

  • Pensioner Concession Card (PCC) issued by Centrelink or Department of Veterans’ Affairs (DVA);
  • Commonwealth Health Care Card issued by Centrelink; or
  • DVA Gold Card (GCH).
  • Commonwealth Seniors Health Card (CSHC) for the Senior’s Energy Rebate only.

The following cards are not eligible for energy concessions:

  • Commonwealth Seniors Card
  • Seniors Card
  • Careers Allowance (CA) Health Care Card
  • Foster Care (FC) Health Care Card
  • Veterans Affairs White Card for Specific Conditions
  • Veterans Affairs Gold Card Dependent

Any additional eligibility requirements associated with a particular rebate are detailed below.

To register your concession card, please fill out your concession details here. 

Please note, the information provided on this page is current as at 16 August 2019. We take reasonable steps to keep this information up to date, however you can always confirm the information applicable to your circumstances through the relevant government website.


Low Income Household Rebate
The low income household rebate helps low income households cover the cost of their energy bills. You can apply for the rebate if you hold a valid concession card.

If your application is successful, a rebate of up to $285 is payable, which is calculated daily and applied as a credit to your account by Powershop.

To register your concession card, please fill out your concession details here. 

For further information on the low income household rebate, please visit the Service NSW website.


Family Energy Rebate
The family energy rebate assists eligible family households with dependent children to cover the costs of their energy bills. The rebate is a one off credit applied each financial year.

The rebate is available to applicants who have received the Family Tax Benefit in the previous financial year. Successful applicants will qualify for either a full or partial rebate payment. If you qualify for the low income household rebate, then you are eligible for a partial payment of $20.00. The full payment entitles you to a $180.00 rebate each financial year.

Applications must be made directly to the New South Wales Government. Please note, you must reapply for the rebate each year.

For further information on the family energy rebate, and to apply online, please visit the Service NSW website.


Seniors Energy Rebate
The Seniors Energy Rebate provides Commonwealth Seniors Health Card holders a $200.00 from the NSW Government once per financial year, which is paid directly to the card holder. To apply, contact Service New South Wales using the details below:

Note: A Commonwealth Seniors Health Card does not entitle you to the NSW Low Income Household Rebate. 


Medical Energy Rebate
The medical energy rebate provides a rebate on electricity costs for properties where the account holder, or someone living at the property, has a medical condition which results in an inability to self-regulate their body temperature. Applicants must hold a valid concession card.

The medical energy rebate provides up to $285 (excluding GST) a year to retail customers.

Applicants must verify that they, or someone at their household, has an inability to self-regulate their body temperature. This verification must be provided by a medical practitioner who has been treating the customer for at least three months. The applicant must also have at one primary condition and one secondary qualifying condition, as defined by the New South Wales Government.

If your application is successful, a rebate of up to $285 is payable, which is calculated daily and applied as a credit to your account by Powershop.

To apply for the medical energy rebate, please download the application form and return the completed form to us by email, fax or post (see our contact details page).

For further information on the medical eligibility rebate, please visit the Service NSW website.


Life Support Rebate
The life support energy rebate provides a rebate on electricity costs for properties where the account holder, or someone living at the property, has approved medical equipment which is essential for supporting life.

Currently, the following medical equipment is eligible for the rebate:

  • electric mobility devices for quadriplegics this does not include mobility scooters)
  • oxygen concentrators
  • positive airways pressure (PAP) devices
  • enteral feeding pump
  • external heart pump
  • home dialysis
  • phototherapy equipment
  • total parenteral nutrition (TPN) pumps
  • ventilators (this does not include nebulizers, humidifiers or vaporizers)

The life support rebate will be calculated daily and credited to your account. The amount credited will depend on the type(s) of life support equipment required at the property.

To apply for the life support energy rebate, please download the application form and return the completed form to us by email, fax or post (see our contact details page). You must re-apply for this rebate once every two years.

Please note, irrespective of your eligibility for the life support energy rebate, you still need to register your property as requiring the use of life support equipment to ensure the ongoing supply of electricity and your safety. Please refer to our life support equipment page for more information.


Energy Accounts Payment Assistance Scheme
The energy accounts payment assistance scheme is available to financially disadvantaged customers who are experiencing difficulty paying for their electricity bills.

The scheme operates through a voucher system, with each voucher worth $50.To receive a voucher, customers must contact a scheme provider and arrange an appointment to discuss their individual situation.

Vouchers are issued based on customers’ individual circumstances. Once a voucher is issued, the provider will provide relevant information to the New South Wales Government who will in turn provide this information to us and we will deduct the value of the voucher from your account (however, we will not be able to apply a voucher to your account if doing so would place your account in credit).

For a list of participating scheme providers, please download the contact list.

Please note, the scheme vouchers you receive may not cover all of the outstanding balance of your Powershop account, in which case you will need to contact us to discuss payment of the remaining balance.

For further information on the energy accounts payment assistance scheme, please visit the Service NSW website.


Appliance Replacement
The appliance replacement offer gives eligible customers an opportunity to replace their television or refrigerator with newer more energy-efficient models.

To be eligible for the appliance replacement offer you must hold a valid concession card (which includes he low income health care card issued by Centrelink) and own a refrigerator that is six or more years old or a television that has a plasma or cathode ray tube (CRT).

If your application is successful you will receive a discounted price on selected models of refrigerators and televisions, and instructions on how to purchase your chosen appliance.

To apply for the appliance replacement offer, please visit the Service NSW website.