Please note, the information provided on this page is current as at 24 Feb 2022. We take reasonable steps to keep this information up to date, however you can always confirm the information applicable to your circumstances through the relevant government website.
Concessions and Rebates
The low income household rebate helps low income households cover the cost of their energy bills.
Eligibility: You can apply for the rebate if you hold a valid concession card.
Benefit: If your application is successful, a rebate of up to $285 per year is payable, which is calculated daily and applied as a credit to your account by Powershop.
To register your concession card with Powershop, fill out your concession details on the desktop app.
The family energy rebate assists eligible family households with dependent children to cover the costs of their energy bills. The rebate is a one off credit applied each financial year.
Eligibility: The rebate is available to applicants who have received the Family Tax Benefit in the previous financial year. Successful applicants will qualify for either a full or partial rebate payment.
Benefit:If you qualify for the low income household rebate, then you are eligible for a partial payment of $20.00. The full payment entitles you to a $180.00 rebate each financial year.
Note: A Commonwealth Seniors Health Card does not entitle you to the NSW Low Income Household Rebate.
The medical energy rebate provides a rebate on electricity costs for properties where the account holder, or someone living at the property, has a medical condition which results in an inability to self-regulate their body temperature. Applicants must hold a valid concession card.
Eligibility: Applicants must verify that they, or someone at their household, has an inability to self-regulate their body temperature. This verification must be provided by a medical practitioner who has been treating the customer for at least three months. The applicant must also have at one primary condition and one secondary qualifying condition, as defined by the New South Wales Government.
Benefit: If your application is successful, a rebate of up to $285 is payable, which is calculated daily and applied as a credit to your account by Powershop.
The life support energy rebate provides a rebate on electricity costs for properties where the account holder, or someone living at the property, has approved medical equipment which is essential for supporting life.
Eligibility: Currently, the following medical equipment is eligible for the rebate:
electric mobility devices for quadriplegics this does not include mobility scooters)
positive airways pressure (PAP) devices
enteral feeding pump
external heart pump
total parenteral nutrition (TPN) pumps
ventilators (this does not include nebulizers, humidifiers or vaporizers)
Benefit: The life support rebate will be calculated daily and credited to your account. The amount credited will depend on the type(s) of life support equipment required at the property.
Please note, irrespective of your eligibility for the life support energy rebate, you still need to register your property as requiring the use of life support equipment to ensure the ongoing supply of electricity and your safety. Please refer to our life support equipment page for more information.
The energy accounts payment assistance scheme is available to financially disadvantaged customers who are experiencing difficulty paying for their electricity bills.
Eligibility: The scheme operates through a voucher system. Vouchers are issued based on customers’ individual circumstances. Once a voucher is issued, the provider will provide relevant information to the New South Wales Government who will in turn provide this information to us and we will deduct the value of the voucher from your account (however, we will not be able to apply a voucher to your account if doing so would place your account in credit).
Please note, the scheme vouchers you receive may not cover all of the outstanding balance of your Powershop account, in which case you will need to contact us to discuss payment of the remaining balance.
For more information on the energy accounts payment assistance scheme, please visit the Service NSW website.
The appliance replacement offer gives eligible customers an opportunity to replace their television or refrigerator with newer more energy-efficient models.
Eligibility: To be eligible for the appliance replacement offer you must hold a valid concession card (which includes he low income health care card issued by Centrelink) and own a refrigerator that is six or more years old or a television that has a plasma or cathode ray tube (CRT).
Benefit: If your application is successful you will receive a discounted price on selected models of refrigerators and televisions, and instructions on how to purchase your chosen appliance.