Collection of Personal Information
Read about how we use your information and protect your privacy.
How and Why we Collect Your Personal Information
Powershop Australia Pty Limited (ACN 154 914 075) is a customer-focused company, and that means we care about your privacy. In offering and enabling services to you we need to collect some personal information (for example, name, address, email address, payment information and history and energy usage data including metering data) and sometimes sensitive information about you (for example, if you notify us that life support equipment is used at your address). If you do not provide this information we may not be able to offer or continue to provide you a service.
You give us your explicit informed consent to our disclosure of your information to our related companies (some of which are located in New Zealand), agents, contractors and market participants (for example, the Australian Energy Market Operator, metering companies and energy distribution businesses) and where required to other third parties involved in enabling the provision of services to you, for any other purpose you have consented to or as required or authorised by law. Your personal information may be recorded and stored in our systems or other systems we use (for example, our customer information systems, customer live-chat application and telephone recording systems) some of which may be located in overseas jurisdictions, including New Zealand, the United States of America and the European Economic Area. In certain circumstances we may also disclose your personal information to a credit reporting agency, such as Illion Australia. Illion and its related bodies corporate as well as third party providers will collect, hold, use and disclose personal information for identity verification purposes. In circumstances where we require to use your personal information for purposes not previously disclosed we will inform you as soon as reasonably practicable. If you provide us with information about another person (for example, an additional account holder), we require that you make that person aware of this privacy statement.
Our recent award. Take a look - we're not shy!
Winners of Roy Morgan’s Customer Satisfaction Awards 2019-2021.
One of our favourite awards from our trophy cabinet:
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