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Powershop and Fees

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Powershop and Fees
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“Do you charge any connection fees?” is a question we get asked a lot – and the answer to that is, normally we don’t. If you request a move-in, we won’t charge you the first time but if a subsequent request is made or required for the same property, we will pass distributor charges onto you.

All services related to your power connection and your meters are handled by your distribution company who charge us regardless of whether you’re a new or existing customer. Unlike most retailers, we don’t charge you for first time connections.

Here are some steps you can take to avoid having to pay:

#1 Keep your mains switched off

If you’re moving into a property that doesn’t have power connected, keep your mains turned off. Your distributor won’t be able to turn on the power if your main switch is turned on and will have to visit your property again – a second visit would mean the cost will get passed onto you.

#2 Give clear access to your meter

A distributor may be required to physically read your meter. If your meter is inside your house, in an apartment building or locked by a gate, you’ll need to make sure that you arrange access for the distributor. If the distributor isn’t able to read the meter you will be required to pay for subsequent visits.

#3 Avoid last minute service requests to avoid getting charged

To make sure you’re connected when you move in, we recommend that you give us at least a days’ notice.  2-3 business days’ notice is recommended for disconnections. Distributor charges for after-hours connections are pretty big! We want to avoid you getting stung with them.

#4 Call your real estate agent if you have any questions about your new property

Not sure if your main switch is off? Or don’t know if there’s clear access to your meter? Contact your real estate agent for assistance and more details.

For more information about charges and your distributor click here.

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6 comments on "Powershop and Fees"
  1. vanessa loncrini, October 1, 2018:

    Hi, i am a powershop customer. I’d like to know if I have to pay for disconnection and if yes how much and same for riconnections.
    I am leaving for 20 days in November and for 10 days in December, and I noticed last time I left that I paid 1.56$ a day even if u don’t use any electricity and I turned off all the switches, and consumed 0 klw. So I’m trying to work out the best way to save money because I’m away often.

    • Powershop, October 16, 2018:

      Hey Vanessa, sorry for the delay in getting back to you. That $1.56 sounds like your daily supply charge – this is the daily amount you pay to be connected to the electricity grid and is not based on how much energy you use. Thanks, Sophie.

  2. Susan Kelly, May 1, 2019:

    I have lived by myself for over two months and just received my first proper bill. Take in mind I watched TV two hours on week end, washing machine once a week, under 6 minute shower daily, no radio microwave or kettle. And I’m away one week a month. So how is my daily usage $.41 for One person rarely inside.
    Cancelling this account and not paying a cent until they break it down in normal words.

    • Powershop, May 1, 2019:

      Hi Susan, could we give you a call to discuss and help answer your queries here. We’re keen to help! Cheers, Powershop.

  3. Rachel, November 21, 2019:

    Hi there, just wondering what your cancellation policy entails? I am hoping to cancel my account in the next 3 months.

    • Powershop, February 5, 2020:

      Hey Rachel – we’d love for you to stay. I’ve passed on your account details to the team to give you a bell and see if there is anything we can help you with. Cheers, Monica.

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