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Please note that these are standard service fees. Where additional work is required by an electrician or your distributor, or you live in a rural or remote area, an additional fee may apply. We may pass on to you any fees we receive from a distributor or other third party in relation to work performed at your request or work required because you have not complied with your obligations.
It is important that you provide clear access to complete the service you have requested. If you fail to meet an arranged appointment or provide access, you will still be required to pay the fee for the service requested.
After-hours connection fees are applicable when a request to connect power is made outside the distributor’s business hours’ time frames.
In Victoria and South East Queensland, any request to connect power on the same day may require an after-hours connection fee.
In New South Wales, any request to connect power within two business days may require an after-hours connection fee.
Please call us on 1800 462 668 if you would like to know more or if you have any questions.