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Energy Charter has officially launched

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Energy Charter has officially launched
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Powershop is excited to be one of the original signatories to the first ever Energy Charter in Australia.

On 31 January 2019, the Powershop team attended the official launch of the Energy Charter in Sydney. This was an exciting time and the result of many months of hard work and collaboration.

The purpose of the Energy Charter is to progress the culture and solutions required to deliver a more affordable, reliable and sustainable energy system for all Australians.

This is something that has always been close to Powershop’s heart and was part of the reason we launched in Australia in 2014. We knew we could be an energy retailer that put customers at the centre of our business without harming the planet.

The Charter is focused on embedding customer-centric culture and conduct in energy businesses across the supply chain to create better outcomes for customers. We’ve been particularly proud of our efforts in this space since day one.

With initiatives such as:
  • No door knocking homes (we’ve never door knocked people’s homes because we hate it happening to us). Want a sticker to ward off pesky door knockers? Click here!
  • No cold calling (as above – no one wants a pushy sales call during dinner).
  • Training, rewarding and loving our staff. Based in Melbourne and in New Zealand, our teams are trained to go over and above for customers. Always. Our team mottos are: Be Gutsy, Be in the Waka (a team player) and Be a Good Human. And that’s what we ask of our staff when they work alongside all our customers.
  • Constant innovations to give customers as much control and transparency over their energy bills as we can. This includes our online usage tools and App, programs such as Curb Your Power and Your Community Energy, the ability to pay in advance to help with budgets, or simply set-and-forget with PowershopLITE.
  • Australia’s first and only 100% carbon neutral power company as accredited by the Australian government. Read about everything green here.
Ed McManus at The Energy Charter Launch event, Sydney.
Ed McManus at The Energy Charter Launch event, Sydney. Photo: Jess Gleeson

As our CEO Ed McManus says; “We’re right behind the Energy Charter as it demonstrates industry leadership with all signatories acting together because it’s the right thing to do. I am proud to say that Powershop Australia was built as an organisation that puts customers first, so signing up to the Energy Charter was an easy decision.”

As always, we’re open for feedback and ideas from our customers. Please email us at info@powershop.com.au and let us know what else we can be doing for our customers now and in the future.

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