We want the experience at Powershop to reflect what our customers want and need. We listen to our customers and we’ve heard the call for simplicity and better value. The changes you’ll see after 1 July 2021 are in response to listening to our customers and adding our own charm to bring you a great experience.
However, we’re always a work in progress, so if there are things you’d like to see more of (or less of), or if you have any feedback please contact us here.
If you have access to the Shop and you’ve bought Powerpacks to cover you beyond 1 July 2021, don’t worry, you won’t lose these savings. The discounts will simply be applied to your post-1 July 2021 rates.
Nope! There’s no need to log into the Shop to grab discounts before your bill is due, because your competitive rates are simply applied when you get your bill.
We’ll be turning off the “Bill Coming” email shortly. This email was typically sent two days before your bill is due to remind you to shop for energy, but since your rates are automatically applied when you get your bill, this email is no longer required.