First things first let’s explain how electricity is transported to your home or business. Check it out by looking at the image below or scroll down to read more.

1. Generation - Electricity is generated by power plants big, small, dirty, or green.

2. The Grid - This electricity is then sent into the wholesale electrical grid, or simply, “the Grid”.

3. Delivered to you - From the Grid, electricity then gets sent to homes and businesses through distribution lines. (Because all of the energy is combined in the "Grid" we have no control over what type of electricity you get delivered in this step).

In comes the Carbon Neutral Network accreditation
The Carbon Neutral Network accreditation (previously known as NCOS) is backed by the Australian Government. In short this accredits any business that they are carbon neutral from an operations point of view - including the product or service they’re selling, which in our case is electricity and gas! Fun fact - we were the first retail energy provider in Australia to get that tick of approval! Way back in 2014!

But wait - how can the Australian Government say the electricity and gas we provide to our customers is carbon neutral if we can’t say it’s clean renewable energy because it comes from the Grid? That’s where carbon certificates, or Certified Emission Reduction certificates (CER), come in.

In pretty picture summary:

* We commit to using Certified Emission Reduction certificates. These certify that emissions have been reduced by a Clean Development Mechanism project project verified under the Kyoto Protocol.

Anywhere in the world there are sustainability projects being undertaken that help take carbon dioxide (greenhouse gases) out of the atmosphere. These projects are developed under the United Nations Framework Convention on Climate Change (UNFCCC) Clean Development Mechanism, and through this framework CERs are generated and sold to businesses on an open market who are looking to offset their own carbon emissions.

It’s through this mechanism that any business can become carbon neutral by funding these sustainability projects through the purchase of these CERs which we have done on the behalf of our customers, making their energy use 100% carbon neutral.

Read more about CERs here

How much carbon do you produce? Try our carbon calculator

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We like our energy the same way we like our eggs, sunny side up (sorry). We in Australia are blessed with the sun’s powerful rays and so it’s only natural that we’re big fans of solar energy.

Just starting to think about adding solar to your rooftop? Browse our Solar Hub to get some easy to understand pointers on:

• Solar technology 101
• Solar crash course
• Solar with Powershop
• Solar data in our app
• Solar metering
• Solar rates and tariffs

Ready to take the plunge? Our Better Solar program is our free, don’t-even-have-to-be-a-customer, advisory service on who the best solar providers are in your area.

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There’s a misconception that just because we’re greener, we’d be expensive - but we’re not! Put us to the test and see if our prices stack up!

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But how do you know we’re a greener energy retailer? We won Finder's Green Energy Retailer of the Year award two years running, in 2020 and 2021. Take a look at our awards - we’re not shy!

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