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Powershop support for customers impacted by COVID-19

We know there’s been lots of messages around COVID-19, but we take our role as your energy provider very seriously. We will continue to provide updates on this page as the situation develops and changes.

Our commitment to powering Aussie households and small business.

We know every situation will be different, so we have a number of ways we can help and assist with changes in your circumstances or as a result of COVID-19. We also have long-held practices and policies in place that enable us to provide flexible financial assistance to individuals and businesses in times of need.

If you are financially impacted by COVID-19

The first thing you should do is get in touch with us early. We have your back and are ready to help for however long it takes.

For eligible residential and business customers some of the options available which will help give you peace of mind include:

  • Access to government grants and concessions for any eligible customers
  • Flexible and extended payment terms and arrangements
  • Tailored payment plans
  • Access to our relief offers
  • Access to additional government and non- government assistance programs
  • Information and tools to assist you in lowering your energy costs

For customers that may have been experiencing difficulties prior to the current COVID – 19 crisis our established Powershop Hardship Program will be best for you.

Working from home or self-isolating

If you, like many of the Powershop team, are working remotely, or if you are in self-isolation, your energy usage is likely to change. Our usage tools are available to help you manage these changes.

  • Make sure you have the Powershop app downloaded so you can track your usage daily to manage your costs and your usage behaviours. You can also use the online tools available in your account.
  • Click here to take a look at the home energy saving tips our Melbourne team have to offer. From apartments, to houses and couples to families - they share their varied experiences to help mange your budget.
  • If you don’t have a smart meter you can get in touch or send us a request and we can help with that too (often for free), and in the meantime enter your meter readings on your app. A smart meter will give you intervals of 30-minute data to keep you across your home usage.

How to contact us

If you need immediate assistance, please get in touch by phone.

Free call: 1800 462 668

Skype: powershopaustralia

If you’re enquiry is less urgent, you can reach out to us through one of our social media channels and we’ll get back to you in no time.


This page will be updated regularly as new information comes to light. Powershop will continue to work closely with government, regulators and the industry on ways to support our residential and business customers get through these tough times.