If you have solar energy and sign up to Powershop, you’ll get all the things that make Powershop a better power company.
Power from Australia’s Greener Energy Retailer.
We currently sell 100% certified carbon neutral energy – at no additional fee. Thanks to our customers, we facilitate community energy projects around Australia, and (via Shell Energy Australia) we are connected to two wind farms and three hydro power stations through Power Purchase Agreements and offtake arrangements.
A fair deal.
We reward customers for their loyalty and give them a fair deal.
Better experience all round.
We’ve created a suite of tools – including the Powershop app – that means customers can pay on the go, keep an eye on their half hourly usage (you’ll need a smart meter for this – we can help with that too), and a bunch of other cool things. And if you ever have to get in touch with us, you can chat to our super friendly team on the phone, or online through our social media pages. We’re always here to help.
Solar Energy FAQs
Solar Feed-in Tariff and solar rates
The total value of a customer’s export solar generation will appear as a credit in their Powershop account once a month and can be used to purchase power in the Shop. This will be included in the monthly Powershop bill and available for use once the review has been issued.
Generally, providing we have a verified read from a meter, solar customers can request to be refunded for the credit in their account from solar generation at any time. To apply for a refund, solar customers can call us on 1800 462 668 or email us at firstname.lastname@example.org.
Solar customers pay the same rates and receive the same discounts as non-solar customers. Remember, our discounts apply to the whole bill; usage and daily charges. To view Powershop’s prices click here.
Congrats on your new solar system! So we can make sure you’re all good to receive your feed-in tariff, give us a call on 1800 462 668.
Yes, we can service customers with basic meters. Bills will be based on estimated readings in between actual quarterly meter reads from your meter. You can also get a free (in most cases) smart meter from us! Head here and fill out the form.
Powershop does support solar installations that are configured with a Gross Meter in NSW. Gross Metering does not apply in South East Queensland, Victoria or South Australia.
Net Metering allows solar customers to be paid for any excess generation that has not been consumed in the household first. Gross Metering means all of the solar generation is exported straight to the grid and solar customers are paid for all of their solar generation.
Yes. Customers can manually enter meter usage reads themselves.
Yes. Powershop customers with basic meters can enter their own feed-in reads. Until we’ve got a verified reading for your feed-in meter we’re not able to pay you for your feed-in. So you can get your rebate sooner, we recommend looking into getting a free (in most cases) smart meter. Read more here.
Data and insights
Details of feed-in and export generation can be found on the monthly Powershop bill email under “Usage.” This amount is based on either a verified read from your meter, or for customers with basic meters, estimation. Powershop will also issue a credit note detailing your solar rebate amount.You can also find detailed info on your solar export in the Feed-in Patterns in your online account here, and under the solar insights tab on the Powershop app.
Solar customers with smart meters can view their consumption and export under the Usage section of their online account. When the solar installation is generating and fully powering the home the Solar Heat Map will appear black (as usage during this time does not register on your smart meter). You can also find your daily and half hourly export under the solar insights tab of the Powershop app.
A responsible power company
Get the most from your solar
Our app and desktop site offer great tools to provide awesome details on your solar insights.
100% carbon neutral
We offset all carbon emissions associated with your energy use at no extra cost to you.
Next business day connection
Contact us before 1pm Mon-Fri for next business day connections! Conditions apply.
Award-winning customer service
Winners of Canstar Blue's Most Trusted Energy Provider 2022 and Most Satisfied Customers Victoria 2019, 2020 and 2021.
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