Your information

We answer your frequently asked questions.

FAQ - Your information

NMI stands for National Meter Identifier. It’s an 11 digit number that is unique to your property and you can find it on your electricity bill. Please make sure this is correct when registering for a smart meter.

No, your NMI will remain the same.

As usual, your energy distributor, your metering provider and your retailer (us) will have access to this data, which by law must be kept private.

You sure can. Contact us to discuss options.

No. Having a smart meter doesn’t change the way we bill you and your bills will look the same.

Our recent award. Take a look - we're not shy!

Winners of Roy Morgan’s Customer Satisfaction Awards 2019-2021.

One of our favourite awards from our trophy cabinet:

Roy Morgan 2021 award

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