We answer your frequently asked questions.

FAQ - Installation

Powershop will pass your details on to a qualified installer who will contact you and nominate an appointment time for your smart meter installation.

If you need to change your appointment, it’s best you liaise directly with your installer. If you’re not getting a response please give us a call on 1800 462 668 or email us at and we’ll be happy to help.

Installations usually take about 1 hour.

We’re expecting your power will need to be switched off for 30 to 60 minutes.

Yes. The installer must have a photo ID clearly displayed on arrival at your property.

Yes, you will receive notification when the installer arrives at your property and again when the installation is complete.

No, as long as the installer has access to the meter board then they can complete the installation without you being present at the property. But if you’d like to be home during the installation, that’s fine too. Just let the installer know when they get in touch to confirm the appointment. When thinking about whether you need to be home or not, consider security alarm systems and other appliances that may be affected by the power outage.

Our recent award. Take a look - we're not shy!

Winners of Roy Morgan’s Customer Satisfaction Awards 2019-2021.

One of our favourite awards from our trophy cabinet:

Roy Morgan 2021 award

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