Smart meters differ from basic meters in a couple of ways. For starters, they measure your consumption with greater accuracy. But more importantly, smart meters track your consumption every 30 minutes and are read remotely without your distributor having to come out to your property to take a manual reading, except in circumstances where an error occurs with the equipment, but this is rare.
What are the benefits of a smart meter?
Apart from the increased accuracy and the ability to be remotely read, if you’re a Powershop customer, a smart meter allows you to get even more out of our usage tools through the Powershop App and Online Account.
As info about your usage will be continuously measured, it means you’ll have access to almost live info about the electricity you’re using. That means you’ll be able to better manage your usage and make every day decisions to use less and save money.
Most of our customers already have access to a lot of great features in the App and Online Account, but some have to manually enter their own meter reads to get a better picture of their usage between distributor reads. With a smart meter, you won’t have to do this anymore.
Can all properties be fitted with a smart meter?
In some cases, it may not be suitable to install a smart meter at your property. This could be due to poor wiring, the current metering arrangement, the presence of asbestos or hazardous materials, evidence of meter tampering (which we’re required to report to regulators), or insufficient mobile reception at the meter. If this is the case, we’ll contact you and make sure you understand our concerns.
Can I still read my own meter if I want to?
Of course! After installation, we’ll send you information on how to read your new smart meter and how to get the most out of it (spoiler alert: it’s really easy with the Powershop app).
Can I change back to my old meter if I don't like the smart meter?
Unfortunately not. Once the smart meter has been installed, it cannot be changed back to your old 'basic' or analogue meter.
What happens to my old meter?
Your old meter will be taken away by the installer and disposed of lawfully.
Will the smart meter interfere with other devices at my property?
Nope. Smart meters operate on a frequency that will not interfere with other equipment in the house.
What will this cost me?
Powershop has worked hard to find a way to roll out smart meters at no cost to the customer. However in the event there are any costs associated with the smart meter install, Powershop will contact you prior to any work and seek your agreement to the costs. No surprises!
Will someone still come and read my meter every three months?
Nope. That’s the great thing about smart meters. They’re read remotely so no more house visits to get a manual meter reading.