We worked with the public to make our website easy to use and understand, so it uses features that your older browser may not fully support. If you experience display problems click here for a list of upgrade options.

Request a free smart meter today

Having a smart meter will help you get the most out of Powershop’s app and online usage tools, and best of all, having a smart meter means no more estimated bills.

Get a free smart meter* if you’re a Powershop customer by submitting the form below.

Not a Powershop customer? Join Powershop now to get a free* smart meter.

Once you have a smart meter installed, you can use the Powershop app and online tools to stay in control of your usage and how much it’s costing you. Plus, there’ll be no more estimated bills.

As a Powershop customer, you’ll enjoy:

  • No confusing plans or lock-in contracts, and you’re always on our best deal available in your area.
  • Paying for power when it suits you – you can pay as you use it, once you’ve used it or in advance. It’s up to you.
  • 100% carbon offset power at no extra cost to you with Australia’s greenest power company (Greenpeace 2014 & 2015).

Do you have multiple properties? This form is not for you. Give us a call and we’ll help arrange a smart meter installation over the phone. Call us on 1800 462 668 Monday-Friday 8am-7pm.

  • Your details
  • Your meter
  • Hazards & Access
  • Photos
  • Disclaimer

    Your details

    Are you an existing Powershop customer?

  • Some fields were not filled out correctly. Please check the highlighted fields and try again.

    Your meter

  • Don't know what this is? It stands for National Meter Identifier and you can find it on your electricity bill.

  • E.g. left side of house

  • (A smart meter cannot be installed if there is inadequate mobile phone reception).

    Some fields were not filled out correctly. Please check the highlighted fields and try again.

    Hazards & access

    To complete the meter exchange, the installer requires safe and unhindered access to the existing metering installation.

  • Some fields were not filled out correctly. Please check the highlighted fields and try again.

    Photos of your meter

    Please attach a photo of your existing meter and if you have solar, your solar inverter. This form accepts up to five photos, but we only really need one clear, wide shot of your meter board and inverter (if applicable)

  • File 1

  • File 2

  • File 3

  • File 4

  • File 5

  •  
  • Some fields were not filled out correctly. Please check the highlighted fields and try again.

    Disclaimer

  • Disclaimer: By checking this box I agree and acknowledge that the Meter Installer owns, and is responsible for maintaining and repairing, my smart meter. I confirm that I will not deliberately damage or interfere with any metering equipment on my premises, in accordance with any obligations placed on me by relevant laws and regulations. I will not hold Powershop or those acting on its behalf liable for any special, incidental, direct, indirect, or consequential loss or damage arising from and or in relation to the smart meter.

  • Sending your details and photos. Please don't refresh the page or click the back button.

  • You can't submit form until "I agree" is clicked.

  • Should be Empty:

* The smart meter installation will be free in most circumstances. However in the event there are any costs associated with the smart meter install, Powershop will contact you prior to any work and seek your agreement to the costs.

Smart meter FAQs

About smart meters

What is a smart meter?

Smart meters differ from basic meters in a couple of ways. For starters, they measure your consumption with greater accuracy. But more importantly, smart meters track your consumption every 30 minutes and are read remotely without your distributor having to come out to your property to take a manual reading, except in circumstances where an error occurs with the equipment, but this is rare.

What are the benefits of a smart meter?

Apart from the increased accuracy and the ability to be remotely read, if you’re a Powershop customer, a smart meter allows you to get even more out of our usage tools through the Powershop App and Online Account.
As info about your usage will be continuously measured, it means you’ll have access to almost live info about the electricity you’re using. That means you’ll be able to better manage your usage and make every day decisions to use less and save money.
Most of our customers already have access to a lot of great features in the App and Online Account, but some have to manually enter their own meter reads to get a better picture of their usage between distributor reads. With a smart meter, you won’t have to do this anymore.

Can all properties be fitted with a smart meter?

In some cases, it may not be suitable to install a smart meter at your property. This could be due to poor wiring, the current metering arrangement, the presence of asbestos or hazardous materials, evidence of meter tampering (which we’re required to report to regulators), or insufficient mobile reception at the meter. If this is the case, we’ll contact you and make sure you understand our concerns.

Can I still read my own meter if I want to?

Of course! After installation, we’ll send you information on how to read your new smart meter and how to get the most out of it (spoiler alert: it’s really easy with the Powershop app).

Can I change back to my old meter if I don't like the smart meter?

Unfortunately not. Once the smart meter has been installed, it cannot be changed back to your old 'basic' or analogue meter.

What happens to my old meter?

Your old meter will be taken away by the installer and disposed of lawfully.

Will the smart meter interfere with other devices at my property?

Nope. Smart meters operate on a frequency that will not interfere with other equipment in the house.

Installation

Who will contact me to arrange an installation appointment?

Powershop will pass your details on to a qualified installer who will contact you and nominate an appointment time for your smart meter installation.

What if my installation appointment needs to change?

If you need to change your appointment, it’s best you liaise directly with your installer. If you’re not getting a response please give us a call on 1800 462 668 or email us at smartmeter@powershop.com.au and we’ll be happy to help.

How long will the smart meter installation take?

Installations usually take about 1 hour.

How long will the power be turned off for?

We’re expecting your power will need to be switched off for 30 to 60 minutes.

Does the installer need to produce identification before entering my property?

Yes. The installer must have a photo ID clearly displayed on arrival at your property.

Will the installer keep me informed of the installation’s progress?

Yes, you will receive notification when the installer arrives at your property and again when the installation is complete.

Do I need to be home during the installation?

No, as long as the installer has access to the meter board then they can complete the installation without you being present at the property. But if you’d like to be home during the installation, that’s fine too. Just let the installer know when they get in touch to confirm the appointment. When thinking about whether you need to be home or not, consider security alarm systems and other appliances that may be affected by the power outage.

My Bill

Can I change my tariff once the smart meter is installed?

You sure can. Contact Powershop to discuss options.

Will someone still come and read my meter every three months?

Nope. That’s the great thing about smart meters. They’re read remotely so no more house visits to get a manual meter reading.

Will my bills change?

No. Having a smart meter doesn’t change the way we bill you and your bills will look the same.

Privacy

Who will have access to my electricity data?

As usual, your energy distributor, your metering provider and your retailer (us) will have access to this data, which by law must be kept private.

What will this cost me?

Powershop has worked hard to find a way to roll out smart meters at no cost to the customer. However in the event there are any costs associated with the smart meter install, Powershop will contact you prior to any work and seek your agreement to the costs. No surprises!

Your information

Why am I being asked for a NMI?

NMI stands for National Meter Identifier. It’s an 11 digit number that is unique to your property and you can find it on your electricity bill. Please make sure this is correct when registering for a smart meter.

Will my NMI change when my smart meter is installed?

No, your NMI will remain the same.

What if I'm renting?

Technically it's okay for a tenant to arrange for installation of a smart meter. However, seeing as it’s not your place, we’d encourage you to check before registering your interest. This is also important if there is faulty wiring or any other issue at the property.

What if I have solar power?

Great! Customers with solar power can still get a smart meter. You’ll just need to make sure you let us know if your feed is Net or Gross. Net meter means a bi-directional meter that measures two-way electricity flows and records them at least half hourly. Gross meter means a meter that measures the total amount of electricity generated by a renewable energy generator.

Your options

What if I don’t want one?

No worries. It’s entirely up to you to decide whether you get a smart meter installed or not.

What if I want to know more?

You can call us on 1800 462 668 Monday-Friday 8am-7pm or email us at smartmeter@powershop.com.au

How do I get a smart meter?

Use the form above if you’d like more info on getting a smart meter at your property. We’ll get in touch to chat shortly.

Powershop have used Google translate to convert this page into your local language. While we are happy that you are visiting our site in your local language, please be aware the authorised version of this site is the English version. If there is an inconsistency between the translated version and the English version, the English version will prevail at all times. Close this message