Refunds

How to apply and important information

Refund information

1. You can apply to us to cancel and refund any Powerpack purchases you have made in the following circumstances:

where you apply to us within 48 hours from the time of purchase of the relevant Energy Product; or
your very first Powerpack purchase from the shop where you are a new customer, provided you apply to us within 7 calendar days from the time of purchase; or
if you wish to end your supply agreement with Powershop within 60 calendar days of becoming a Powershop customer, and you have purchased more Powerpacks than you need to cover the actual energy usage at your property for the period of time that you were a Powershop customer; or
where (through a meter test or otherwise) we become aware and notify you that one or more of your meter reads have been incorrect and you have purchased more Powerpacks than you needed to cover the actual energy usage at your property.

2. Nothing in this refund policy shall be taken to override your obligations to purchase sufficient valid Energy Products to cover the amount of energy supplied to your property by us.

3. Notwithstanding 1) above, we will not agree to cancel or refund anyEnergy Product purchases made by us on your behalf to cover a shortfall where you have not purchased enough Energy Products to cover the energy supplied to your property (as measured by a meter read or an estimated read if we cannot read your meter).

Our recent award. Take a look - we're not shy!

Winners of Roy Morgan’s Customer Satisfaction Awards 2019-2021.

See plans

One of our favourite awards from our trophy cabinet: