Powerpack Promotion Terms and Conditions
Powershop $2,500 Electricity Credit Giveaway Terms & Conditions ("Conditions of Entry")
Promotion:
Powershop $2,500 Electricity Bill Credit Giveaway
Promoter:
Powershop Australia Pty Limited ABN 41 154 914 075, Level 30 275 George Street Brisbane Qld 4000.
For any enquiries regarding this Promotion, please contact the Promoter via chat@powershop.com.au
Promotion Period:
Start time/date: 4:00 pm AEST on 28/04/26
End time/date: 11:59 pm AEST on 30/06/26 or once all Giveaway Powerpack stocks are exhausted (whichever occurs first)
Eligible entrants:
Entry is only open to ACT, NSW, QLD, SA and VIC residents who are 18 years of age or over and hold a Powershop Electricity account and have access to the Shop via the Powershop App or web portal. The promotion is only available to eligible Powershop customers who have received a direct invitation from the Promoter. Not all Powershop customers will receive an invitation.
Entrants must continue to be Powershop Electricity account holders at the time of the draw to be eligible for a prize.
Other eligibility criteria applies – please refer to terms and conditions below.
How to Enter:
To enter the Promotion, purchase a Giveaway Powerpack via the Powershop App or Powershop web portal by logging into your account via the Powershop App or at https://www.powershop.com.au during the Promotion Period.
1 entry per Giveaway Powerpack per customer, maximum of 3 Giveaway Powerpacks per customer, maximum of 3 entries per customer. Entry into the Promotion will be automatically recorded on purchase.
Giveaway Powerpack stocks are strictly limited.
Bonus: Receive a bonus $2 credit for each Giveaway Powerpack purchased (in addition to the $3 bill credit received upon purchase of each Giveaway Powerpack). Each Giveaway Powerpack provides a total of $5 in bill credits, which will be applied to your next electricity billing period. Any remaining balance will roll over to the following billing period.
Giveaway Powerpack Conditions:
Limit of three (3) Giveaway Powerpacks per customer applies. A limited amount of Giveaway Powerpacks are available to purchase during the Promotion Period which ends on 30th June 2026, or until sold out, whichever occurs first. The Giveaway Powerpack will be removed from the Shop when the set allocation of Powerpacks have been sold.
The $3 purchase amount and an extra $2 bonus credit (total of $5) for each Giveaway Powerpack purchased will be applied to your next electricity bill, and any excess amount will roll over to the following billing period.
Available to current and eligible* Powershop electricity customers who have access to the Shop via the Powershop App or web portal. If you change your mind and want to cancel a Powerpack please call us on 1800 462 668 between 8am – 7pm, Mon to Fri AEST. If you cancel a Powerpack prior to the billing period it applies to, you will receive $3 as a refund or credit. You will forfeit the $2 bonus credit.
Estimated dates for each Giveaway Powerpack:
Giveaway Powerpack 1: 4:00 pm 28/04/26 to 15/05/26 – credit applied to June electricity bill
Giveaway Powerpack 2: 16/05/26 to 11/06/26 – credit applied to July electricity bill
Giveaway Powerpack 3: 12/06/26 to 30/06/26 – credit applied to July electricity bill
Powerpack dates, credit amount and payment amount are subject to change.
*Refer to the ‘Eligible entrants’ section above.
Entries permitted:
Each Giveaway Powerpack purchase constitutes one (1) entry to the Promotion. Entry will be automatically recorded upon purchase.
Entrants may purchase up to a maximum of three (3) Giveaway Powerpacks during the Promotion Period.
Winner Determination:
Draw:
The draw will take place at Plexus, Level 9, 628 Bourke Street, Melbourne VIC 3000 at 03:00 pm AEST on 02/07/26 using computerised random selection.
The first valid entry drawn will be the winner of the prize specified below.
The draw conductor may select additional reserve entries in case an invalid entry or entrant is drawn.
Each draw is open for public scrutiny, and anyone may witness the draw on request. The winner of a drawn prize is determined by chance.
Total Prize Pool: AUD$2,500.00
Prize Description | Number of this prize | Value (per prize) |
|---|---|---|
The prize is a $2,500 Powershop Electricity bill credit, applied to the winner’s Powershop account. | 1 | AUD$2,500.00 |
Further Prize Details:
If a winning customer cancels their account before the full prize credit is used, any remaining balance will be forfeited, unless the customer holds another eligible Powershop electricity account, in which case the remaining balance can be transferred to that account.
The prize is not otherwise transferrable or redeemable for cash.
Winner notification:
The winner will be contacted via phone and email within seven (7) days of the draw. Unless requested otherwise, winner details (first name, initial of last name and State) will be published at powershop.com.au/powerpack-promotion-terms by 07/07/26.
Unclaimed Prizes:
Prize must be claimed by 03:00 pm AEST on 03/08/26. In the event of an unclaimed prize, an unclaimed prize draw will take place at the same time and place as the original draw on 04/08/26. The winner of the unclaimed prize draw will be contacted in writing within seven (7) days and published at powershop.com.au/powerpack-promotion-terms by 10/08/26. The draw conductor may select additional reserve entries in case an invalid entry or entrant is drawn. If there are no prize winner(s) or winner(s) for this Promotion cannot be found, this information will be published at powershop.com.au/powerpack-promotion-terms.
Conditions of Entry
The entrant agrees and acknowledges that they have read these Conditions of Entry (and the Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and the Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
The Promotion commences on the Start Date and ends on the End Date ("Promotion Period"). Where applicable, entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
Valid and eligible entries will be accepted during the Promotion Period. A valid entry is an entry which satisfies all eligibility criteria and entry requirements set out in these Conditions of Entry.
Employees and contractors of the Promoter or Shell Energy Operations Pty Ltd (and their immediate family members) and employees and contractors (and their immediate family members) of the agencies/companies directly associated with the conduct of this Promotion, businesses involved in determination of winner/s for the Promotion and businesses involved in the management of the Promotion are not eligible to win the prize, "Immediate family member" means any of the following: spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, brother or sister.
This promotion is available only to eligible Powershop customers who have received a direct invitation from the Promoter. Not all Powershop customers will receive an invitation.
All reasonable attempts will be made to contact each winner.
If any winner chooses not to take their prize (or is unable to) or does not take or claim a prize within a reasonable time, as specified by the Promoter, they will forfeit the prize and the Promoter is not obliged to offer a substitute prize.
Where entry is allowed by purchase or subscription, the cost of the product or service is no greater than the cost would be without the opportunity to participate in the Promotion.
No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter.
No entry fee is charged by the Promoter to enter the Promotion. Where entry is allowed online, there is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.
Each prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
The Promoter may disclose entrants' personal information to its related entities and to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this Promotion. The Promoter may also disclose entrants’ personal information to the State and Territory lottery departments as required under the relevant lottery legislation. By entering, entrants consent to receive email or SMS messages from the Promoter without any functional unsubscribe facility if they relate primarily to the conduct of this Promotion. Further information about how the Promoter deals with personal information can be found in the Promoter’s Privacy Policy (see www.powershop.com.au/privacy-policy).
For the purposes of public statements and advertisements, unless requested otherwise by the winner, the Promoter will publish the winner's first name, last name initial and State of residence.
Nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may, in its sole discretion, cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. If there is a dispute concerning the conduct of the Promotion or claiming a prize, the Promoter will resolve the dispute in direct consultation with the entrant. If the dispute cannot be resolved the Promoter’s decision, acting reasonably, will be final.
The Promoter and its related companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or willful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation). For the sake of clarity, this clause shall not apply where the Promoter has contributed to or caused such loss, expense, damage, personal injury or death and shall not apply to any liability which cannot be excluded by law (in each case the Promoter’s liability is limited to the minimum allowable by law).
The winner(s) will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.
The Promoter accepts no responsibility for any tax implications associated with the prize and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize.
Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.