If you have an outstanding balance or receive an Account Review that you will not be able to pay in full on or before the due date, it is important that you contact Powershop as soon as possible so we can work together on setting up a payment arrangement. In setting up the payment arrangement we will take into account:
- the amount that you can afford to pay;
- any individual circumstances you are willing to share with us that are contributing to your payment difficulties;
- the current outstanding balance of your account, plus your current Account Review (your bill);
- your forecast energy usage and costs; and
- the amount to pay to avoid falling further into debt.
If you are struggling to keep up with your payment arrangement, please give us a call as soon as possible so that we can review your arrangement.
Unfortunately if you do not contact us to change your payment arrangement and/or do not adhere to the agreed payment arrangement, your energy may be disconnected.
Payment extensions are helpful for those customers who may be experiencing short-term financial difficulty and need an extension.
If you have not paid your Account Review in full by the due date, we will send you a notification via your registered email address advising you that we are going to make a debit from your default payment method. If you would like to delay this debit by up to five business days you can do so by logging into your Powershop online account and selecting 'move the payment date'. Alternatively feel free to give us a call and we can arrange the extension.
If you need to extend beyond five business days, then you will need to give us a call.
A payment extension may not always suit you and/or Powershop, so once we better understand your situation we may determine an option that better suits both our needs.