Eligible Life Support equipment and applications forms

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Your Rights and Safety

Your rights

If you are a Powershop customer and correctly register your property as requiring Life Support with Powershop, which includes notifying Powershop and returning the applicable Life Support Registration forms, you will:

• not have your property disconnected under any circumstances unless requested by you;
• in the event of a planned electricity outage, have your property flagged with your local distributor (to ensure that you are informed of any planned outages in advance so that arrangements can be made to secure continued electricity supply during this period); and
• in the event of an un-planned electricity outage, have your property flagged with your local distributor as requiring prompt reconnection of electricity, or your distributor will make other arrangements to ensure your electricity is reconnected as soon as possible.

If you do not return a completed copy of your Life Support Registration form to Powershop, we may remove the Life Support flag from your account. This means that Powershop and your distributor will not have your property marked as requiring Life Support, and you will not be entitled to the above rights.

Safety

Even if you have correctly flagged your property as requiring Life Support equipment it is important that you are prepared for any unexpected electricity outages. There are a few simple things you can do to ensure you are prepared:

1. Regularly check the back-up battery of your Life Support equipment to ensure it is fully charged;
2. Make sure you have important and up-to-date information on hand such as; your doctor’s name and contact details, friends and family contact details, nearest hospital, and the name and contact details of your emergency contact person(s); and
3. Have a clear plan of what you would do if you lost electricity for an extended period.