Gas and electricity
Frequently asked questions about your electricity and gas connections.
Gas and electricity, better together
We’ve launched gas for our Victorian and NSW customers, because we know that some things just go better together.
If you've got some gas Q's, we've got your A's.
It’s just like the normal Powershop experience. You can shop for power in the Powershop shop (via our app or online account). You can still refer your mates to Powershop like normal and get a better deal with gas.
There’s a few good reasons:
1. Our customers have been asking us to for a very long time (fact share: it’s the most searched term on our website). 80% of our Victorian customers told us they’d love us to have gas and they would add gas if we had it. We field calls about gas all the time and we know Victorians are looking for a better company for their gas as well as their electricity.
2. Gas is not the most environmentally-friendly fuel source. We are not encouraging the uptake of gas. But we acknowledge gas is a reality in many Victorian homes that can’t necessarily move away from it (however, if you want advice on how to transition your home or business off gas, stay tuned).
3. We have big goals. Offering gas in Victoria will help us grow our business. Furthermore, the more we grow, the more we can do for renewable energy in Australia. We have always stated that we will generate more renewable energy than our customers require. As our customer base grows, this means we need to go out into the market and either build more renewable assets or support renewable energy projects being undertaken by others. Retailing gas allows us to grow our customer base, which in turns allows us to invest in Australia’s renewable future and continue the work we do to clean up Australia’s energy industry. We know that many Australians want to support companies doing the right thing, acting in ethical and transparent ways and protecting the planet. That is us. We’re not perfect, but we have worked very hard to improve the energy industry since we launched – we do not door knock people’s homes, we’ve actively and vocally campaigned for the RET and energy policy stability in Australia, and much more.
Much the same as the electricity delivered to people’s homes could come from any generation source, we can’t control the source of gas. All we can control is the work we do behind the scenes to help make things clean and fair and educate customers as to the benefits of, and the ways to get off gas (such as retrofitting homes to remove gas or understanding how to save money by focusing on electricity sources for heating and cooling). Powershop has always been and always will be anti-coal seam gas (just as we’re anti-coal and anti-unfair pricing to customers). We’ve worked with the likes of GetUp and LockTheGate (among other groups) to campaign against coal seam gas and fracking. Powershop is staunchly anti-coal seam gas and fracking – we do not believe it is necessary as we have an abundance of gas available that doesn’t require fracking.
Our recent award. Take a look - we're not shy!
Winners of Roy Morgan’s Customer Satisfaction Awards 2019-2021.
One of our favourite awards from our trophy cabinet:
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