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First of all, we have been recognised as Australia’s Green Energy Retailer of the Year by Finder in 2020 and 2021. We undertake various activities to provide a cleaner alternative for our customers, some of which are set out below:

  • Powershop aims to put our customers back in control of their electricity usage. Through our online tools and mobile app, we are empowering customers to know how much electricity they are using, and what it costs as they use it, so they are more conscious consumers.
  • Your ability to reduce your energy use is the best thing you can do to reduce your environmental impact: using less power is good for the planet and good for your pocket.
  • Powershop Australia is part of Shell Energy Australia – part of Shell’s Renewables & Energy Solutions division. Shell is committed to helping build a cleaner energy system in Australia through a diversified and integrated portfolio that delivers a broad range of decarbonisation solutions and services to business and residential customers.
  • Powershop provides a range of GreenPower products for those who want to give increased support to renewable energy generation in Australia.
  • Powershop is Australia’s first 100% carbon neutral electricity retailer.
No matter which energy retailer you buy your electricity from, it all comes from the same central pool of electricity because energy retailers in Australia all buy their electricity from the National Electricity Market. We can’t control which electrons are delivered to your home or business, so Powershop has chosen to offset 100% of the carbon emissions associated with our customer’s electricity use. This means that all the electricity used by Powershop’s customers has been completely offset, at no extra cost to them.
Powershop offsets all of the carbon associated with its own operations and its customers’ energy usage drawn from the National Electricity Market. To do this, Powershop purchases an equivalent number of United Nations Certified Emission Reduction certificates (UNCERs) from sustainable energy projects around the world. These have been developed under the Kyoto Protocol’s Clean Development Mechanism, of which Australia is a signatory. As carbon emissions are a global issue, we have chosen global certificates which we provide at no additional cost to our customers.
Fantastic! All of your consumption is still offset with UNCERs and in addition an equivalent number of Renewable Energy Certificates are surrendered which furthers investment in Australian renewables.

Powershop's carbon offset products and operations are certified carbon neutral under the Climate Active Carbon Neutral Standard, backed by the Australian Government.

Climate Active provides a carbon neutral standard for businesses and other organisations that are voluntarily seeking to be carbon neutral. The standard sets out what is required for calculating, auditing and offsetting the carbon account of an organisation, product or service to achieve carbon neutrality. It also provides guidance on what is a genuine offset unit.

To remain compliant with the Climate Active Carbon Neutral Standard, we're required to record all emissions associated with conducting our business and then offset these emissions by surrendering voluntary GreenPower Large-scale Generation Certificates (LGCs) bought by our customers as well as voluntarily surrender Certified Reduction Certificates (CERs). We also comply with the obligation to surrender LGCs as is mandatory with the RET's Renewable Percentage.

Head to the Government website for more information on this scheme.

GreenPower is a national scheme to encourage greater investment in renewable energy. To learn more about GreenPower and Powershop, visit our renewables page.
No. When you switch you are automatically put on to the standard offer, which is 100% carbon offset. However, should you wish to further support renewable energy projects in Australia, you can choose to purchase GreenPower. GreenPower purchases send a signal to the market that demonstrates demand for renewable energy. If all households in Australia bought GreenPower™ this would lead to 50% of the power in the National Electricity Market generated from renewable sources. You can find more information on GreenPower here.
Powershop is the only Australian retailer that lets you purchase as much or as little GreenPower as you like – you’re in control and can choose to purchase more or less GreenPower whenever you wish. It’s completely flexible, so for example you can purchase around 26% one month and 100% the next… the choice is yours. In your online account you can also, from time to time, choose a product from a renewable energy project you may wish to support.
GreenPower does not have a set cost; instead the cost varies based on a market price and the recommended retail rates from GreenPower. Retailers may, on occasion, charge varying rates for GreenPower for a number of reasons. We believe our GreenPower prices are always competitive and when comparing pricing it is always important to take into account all charges and discounts as lower GreenPower prices may conceal higher energy prices.
GreenPower is a voluntary scheme that allows businesses and individuals to increase demand for renewable energy in Australia. The associated cost is to retire the Renewable Energy Certificates (RECs) that would otherwise be sold onto the market in order for retailers to meet their obligations for the Renewable Energy Target. You can read all about how it works on the Powershop blog.