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FAQs

Joining Powershop

Powershop is currently available in New South Wales, South East Queensland and Victoria. We’re investigating adding other states in the future.
Yes, please give the team a call on 1800 728 197 or email business.sales@powershop.com.au.
We offer gas in most of Victoria. We're not offering gas in NSW or South East QLD yet, but drop us a line here and we'll let you know if that plan changes.
Yes, Powershop supports solar for both residential and commercial customers. Read more.
Yes, you can switch to Powershop if you are moving to a new property. When you sign up online, select the option 'I'm planning to move to a new house soon (and want to set up Powershop for my new house)'. You can give us the details of the property you are moving to and your move in date as part of the signup process. If you're currently a Powershop customer and moving house see How do I move house with Powershop.
Yes, you can switch to Powershop if you have been disconnected or there is no supply to your house at the moment. We will arrange for your power to be connected, but a reconnection fee may be charged. However, if you have been disconnected because of an outstanding amount with your existing retailer, they may not allow you to switch until the payment is cleared.
No electricity retailer can guarantee a continuous supply of electricity. If you, or anyone else at your property relies on a continuous supply of electricity for critical medical support and if you were cut off it may cause serious harm or loss of life you need to: Let us know when you switch by filling out the section on ‘Life Support & Sensitive Load’ when prompted during the signup process. Let us know when you are a customer at any time by logging in to your account and selecting the ‘My Settings' section, then select ‘Life Support & Sensitive Load', then select ‘yes' and provide details. Alternatively you can email us, or call us on 1800 462 668, Monday to Friday, 8am to 7pm. You also need to talk to your GP or specialist to arrange for a backup power supply if there is an outage.
You can switch by signing up online, it takes less than 5 minutes. All you'll need is your preferred payment details (credit card or bank account). It'll typically take between 3 - 4 weeks to switch your supply in South East Queensland and Victoria. In New South Wales it could take a little longer. We'll update you via e-mail as your switch progresses.
No, unless your property requires substantial work or an after-hours or same day re-connection or a new meter installation. (Special fees do apply in these situations and we will advise you of the costs in advance).
No, your power won't be cut off (unless your current supplier has already informed you of disconnection because of outstanding payment). Switching to Powershop just involves the transfer of information. We won't be touching any equipment affecting your supply.
To ensure we can automatically top up your account if you forget or don't get around to buying power we need to set up a preferred default payment method of either a credit, debit card or bank account details. Direct Debit: By entering your bank account details you are giving us permission to take money out of your account to pay for your power. In addition to ensure that we have the correct bank account details Powershop has a Direct Debit Confirmation Process that works in three steps: We deduct $1 by direct debit from your allocated bank account and include a five-character confirmation code in the reference field. This is to test that we have the right account number for you. We credit the $1 to your Powershop account for future use, and email you with a link to confirm your direct debit. To set up your direct debit check your bank statement, find the five-character code, click on the link in the email and enter the code to confirm we can activate your direct debit.
Our 60-day guarantee ensures that once you have switched to Powershop you have 60 days to change your mind and Powershop will arrange for your reconnection back to your old supplier. We’ll refund any unused electricity, no quibbles. If you decide to switch away after 60 days refunds will only be given in certain circumstances. Read our refund policy here.
Yes - Switch Your Mates is the best way to never pay for power again. If you’re happy with the Powershop experience, simply use your smartphone or online account to refer your friends. Click on the Switch Your Mates banner or menu option and enter your friends’ email addresses. If they switch via that email link you'll both get a $75 power credit.