Business Sales Executive
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How long have you been at Powershop?
Since January 2015.
How would you describe what you do at Powershop?
Provide quotes, account management and support for business customers.
I’m also a sustainability, health, wellness and safety committee member within the organisation.
Describe your role in three words.
Sales, service, support.
In your opinion, what’s the key challenge for businesses and their energy accounts?
Knowing how energy is being used in their business and how that impacts on their energy bills.
What’s something you’d like your business customers to know?
Powershop provides the tools to help manage usage, with daily interval data sent to us in 30 min intervals to help make sense of energy use.
All our customer’s energy use is 100% carbon neutral at no cost to them – reducing businesses carbon footprint just by switching to us. A win-win for the business and the environment!
What is the most common mistake you see businesses make with their energy accounts and what would you do to change it?
Unbundled billing - thinking that the retail energy charges is all they pay for usage. I would encourage the government to make it mandatory to provide the total bundled costs of energy for all customers, big and small, to make it an even playing field for all.
What tips do you have for businesses to take control of their energy bills?
Look at their usage data regularly, consider retrofitting insulation (if possible) for office spaces or install solar to offset daytime energy use. Make sure lighting and equipment are running as efficiently as possible.
What’s the toughest question you’ve been asked by a business customer?
No real tough questions – just queries that require solutions and always doing the best we can for customers.
What’s the most unusual type of business you’ve helped set up an account for?
That’s a hard one. Our customers are so diverse! I just enjoy dealing with all sorts of businesses from SOHO to large corporates.
What’s your favourite thing about working at Powershop?
People – and the great culture within the organisation. I do get a buzz out of making a connection with customers; helping them to understand their energy bills better and, if possible, reduce their impact on the environment by changing behaviours or processes.
Being a trusted adviser to help them with this.
What do you enjoy doing when you’re not working?
Keeping active with the kids (I have 4) and a large dog (Doug) and I love riding to work –it keeps me sane and I love beating the traffic each day 😉
Gardening brings me great joy at home and I volunteer at my kids’ school to maintain their orchard and vegie boxes every couple of weeks.
I enjoy the occasional Triathlon or Spartan race to help me to have a fitness target – although the last one I did, I cracked my ribs – not advisable half way through a race and continuing...
Do you have any secret / favourite sustainability tips?
When running your AC in summer, in particular – start it early and have it set to a higher temp – 23 degrees or above to reduce consumption. This applies to your business and home.
In winter – wear warmer clothes and keep the temp at around 20 degrees.