No electricity retailer can guarantee a continuous supply of electricity. If you, or anyone else at your property relies on a continuous supply of electricity for critical medical support and if you were cut off it may cause serious harm or loss of life you need to:
Let us know when you switch by filling out the section on ‘Life Support & Sensitive Load’ when prompted during the signup process.
Let us know when you are a customer at any time by logging in to your account and selecting the ‘My Settings' section, then select ‘Life Support & Sensitive Load', then select ‘yes' and provide details. Alternatively you can email us, or call us on 1800 462 668, Monday to Friday 8am to 7pm and Saturday 9am - 1pm AEDT.
You also need to talk to your GP or specialist to arrange for a backup power supply if there is an outage.