No electricity retailer can guarantee a continuous supply of electricity. If you, or anyone else at your property relies on a continuous supply of electricity for critical medical support and if you were cut off it may cause serious harm or loss of life you need to:
Let us know when you switch by filling out the section on ‘Life Support & Sensitive Load’ when prompted during the signup process.
Let us know when you are a customer at any time by logging in to your account and selecting the ‘My Settings' section, then select ‘Life Support & Sensitive Load', then select ‘yes' and provide details. Alternatively you can email us, or call us on 1800 462 668, Monday to Friday 8am to 7pm AEST and Saturday 9am to 1pm.
You also need to talk to your GP or specialist to arrange for a backup power supply if there is an outage.