Explaining your power bill

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Home / Bill explainer

Your Electricity bill explainer

Electricity bill

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Your bill includes a breakdown of your usage and charges, Powerpack purchases, carbon emissions offsets and a detailed PDF statement of your bill - the lot!

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These are the dates included in the billing period for this bill, so you know exactly what days are covered.

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This is the status of your account following your billing period transactions. Your account will either be 'all paid up' (if you have grabbed enough Powerpacks in advance) or it will specify the 'amount owing'.

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This graph gives you a month to month snapshot of your usage, so you can see how your usage changes throughout the year. We then break this down in a handy comparison from one year to the next, letting you know how you’re tracking and if you’re using less or more energy. You can use this info to help you use less energy and save some coin.

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As Powershop 100% carbon offsets our customer’s energy use, we provide details on your carbon emissions during the billing period and confirm that we have offset these emissions with Certified Emission Reduction units.

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This useful comparison helps you to keep up with the neighbours, comparing daily energy consumption over this billing period to other households with the same number of people in your area. Who doesn’t love a little healthy competition!

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Faults & Feedback

In the event of a fault or power outage, contact your local distributor listed on our faults and emergencies page.

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