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Are my discounts changing?

How does this affect my discount?

This information is only applicable to Powershop customers who have access to Powerpacks:

From 1 January 2020, we’re reducing the percentage discount Powerpacks give you off our Auto Pay rates for our Victorian Powershoppers.

The Australian energy retail sector has been slowly moving away from conditional discounts for customers. We’re making this change for this reason and to make things fairer for our customers overall. We don’t want to penalise customers who can’t or don’t want to log into the shop every month to purchase discounted Powerpacks.

It’s still important to us to offer savings and payment flexibility to customers through the shop – but, if you do miss out on grabbing a saving by buying a Powerpack, it won’t make as much difference to your bill from 1 January 2020.

Where to find more information and support: