About us
Powershop is a 100% online energy retailer. With us, you know exactly how much electricity you are using and what it costs, as you go. We want to give you control, help you save, and we care about the environment. In short, we’re a better power company.
Clean & Safe
We are owned by Australasia’s largest 100% renewable generator, Meridian Energy. Our office is based in Melbourne, with our support teams located in both Melbourne and New Zealand. Powershop is Australia’s only electricity retailer to be certified 100% carbon neutral by the Australian Government1 and have been ranked the greenest power company three years’ running2.
1. National Carbon Offset Standard, 2016
2. Greenpeace (2014, 2015 & 2018)
Giving you back control
We put you first and firmly believe in empowering our customers to take control of their energy bills and usage. For our customer service, we recently won the Happiest Customers Award (Service Rage - Energy, 2015).
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Contact us
Call 1800 462 668 and talk to a real person, email us or see all the other ways to get in touch on our contact us page.
Complaints
We welcome your feedback or complaints. We are also a member of the Ombudsman schemes in all areas that we operate.
Faults
In the event of a fault or power outage, contact your local distributor listed on our contact us page.
So, here we are – click on the line and search away.
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