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South Australia

Concession type Eligibility
Energy Concession Concession cardholder OR
Receive an eligible Centrelink payment OR
Are a registered asylum seeker
Medical Heating & Cooling Concession 1. Concession cardholder OR Receive an eligible Centrelink payment
2. Have, or be the parent of a child who has, a qualifying medical condition requiring cooling or heating
Cost of Living Concession Concession cardholder OR
Receive an eligible Centrelink payment OR
Meet relevant low income requirements

Note: you will need to apply directly to the SA Government, rather than via Powershop, for the concessions listed above.

To be eligible for any of these concessions you must, at a minimum, be a resident of South Australia, and hold one of the following cards or receive one of the following payments.

Eligible cards:
  • Pensioner Concession Card
  • Gold Card from the Department of Veterans' Affairs
    • Totally and Permanently Incapacitated (TPI)
    • Extreme Disablement Adjustment (EDA)
    • War Widow
    • Issued to a person with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004
  • Low Income Health Care Card
  • Commonwealth Seniors Health Card
Eligible Centrelink or government payments:
  • Newstart Allowance
  • Sickness Allowance
  • Widow Allowance
  • Youth Allowance
  • Partner Allowance
  • Parenting Payment
  • Special Benefit
  • Community Development Employment Project (CDEP)
  • New Enterprise Incentive Scheme (NEIS)
  • ABSTUDY
  • Austudy
  • Farm Household Allowance
  • War widow pension under legislation of the United Kingdom or New Zealand.

Any additional eligibility requirements associated with a particular concession type are detailed below.


Energy Concession

Eligible South Australians on low or fixed incomes can apply for help with the cost of energy bills for their principal place of residence.

The concession amount is indexed each financial year. For 2018-19, you may be eligible to receive up to $223.01 to cover both electricity and gas payments (including LPG bottled gas). If approved, your energy concession will be applied directly to your electricity bills.

Eligiblity

To be eligible, applicants must:

  • live at the property;
  • be listed first on the electricity bill (if your name is not listed first, ring the retailer and ask them to change it);
  • hold an eligible concession card or receive an eligible Centrelink payment;
  • not be living with anyone who has an income of more than $3,000 per year, unless they either:
    • get an allowance from Centrelink or the Department of Veterans' Affairs (DVA); or
    • are your spouse, domestic partner or dependant.

If you are a verified asylum seeker and your principal place of residence is in South Australia, you can apply for an energy concession through your Status Resolution Support Service (SRSS) if you:

  • are receiving case management and/or support from an organisation contracted by the Department of Home Affairs to provide services under the SRSS program;
  • meet low income requirements;
  • hold an energy account in your name for your principal place of residence; and
  • are not living with anyone who earns more than $3,000 per year.
How to apply:

To apply for the Energy Concession, you must complete the SA Government household concessions form.

If you are approved, then Powershop will apply the concession automatically to your electricity bill.

Online

You can apply online for a concession here.

By email/post

1. Download the form here, or phone the ConcessionsSA hotline on 1800 307758 and ask for a form to be sent to you.

2. Complete and sign the form.

3. Submit the completed form and supporting documents to:
Email: concessions@sa.gov.au

Or post (no postage stamp required):
ConcessionsSA
Reply Paid 292
Adelaide SA 5001

Asylum seekers

If you are an asylum seeker, contact your SRSS provider to apply.

More information:

For more information, you can check out the SA Government’s page here.


Medical Heating & Cooling Concession

The Medical Heating and Cooling Concession assists South Australians on a fixed or low income who have a clinically verified medical condition which requires the frequent use of heating or cooling in the home to prevent the severe worsening of their condition. The concession will be indexed each financial year and is currently $223.01 per year. The concession is available to eligible applicants in addition to the current energy concession.

Eligibility

To be eligible, applicants must:

  • live at the address on the application form;
  • have, or be the parent or legal guardian of a child who has, a qualifying medical condition requiring cooling or heating to prevent severe worsening of their condition;
  • provide certification from their medical specialist or general practitioner that the medical condition is severely worsened by hot or cold weather;
  • use an air conditioning unit at that address to meet their medical heating and cooling requirements;
  • be financially responsible for the full or part payment of the energy bill; and
  • hold an eligible concession card or receive an eligible Centrelink payment.
How to apply

1. Download the Medical Heating and Cooling Concession - Application Form or phone the Medical Heating and Cooling line on 1300 735 350 and ask for a form to be sent to you.

2. Complete and sign the application form with your medical practitioner.

3. Submit the application by emailing the form and supporting documents to
Email: concessions@sa.gov.au

Or post (no postage stamp required) to:
Medical Heating and Cooling Concession
Reply Paid 292
Adelaide SA 5001

Receiving the concession

The Medical Heating & Cooling Concession will be paid by the SA Department of Human Services to the eligible customer.

More information

For more information, you can see the SA Government’s page here, or download the Medical Heating & Cooling Concession Scheme document here.


Cost of Living Concession

The Cost of Living Concession helps those on low or fixed incomes with their cost of living expenses, whether that be electricity, water, gas or medical bills.

The concession amount is indexed each financial year. For 2018-19, the concession amounts were either $207.30 (for some homeowner-occupiers) or $107.30 (for tenants and homeowner-occupiers who aren’t eligible for the higher amount).

Note: applications for the Cost of Living Concession may only be made between 1 July and 31 October of the relevant financial year.

Eligibility

To be eligible, applicants must:

  • live at the address on the application form;
  • on 1 July of the relevant financial year, either:
    • hold an eligible concession card or receive an eligible Centrelink or government payment; or
    • meet low income provisions set by the SA government; and
  • for tenants – not be living with anyone who has an income of more than $3,000 per year, unless they either:
    • get an allowance from Centrelink or the Department of Veterans' Affairs (DVA); or
    • are your spouse, domestic partner or dependant.
How to apply

Applications for a financial year are open between 1 July and 31 October. To apply:

1. Download the Cost of Living Concession - Application Form or request a copy by email to concessions@sa.gov.au.

2. Submit the application by emailing the form and supporting documents to
Email: costoflivingconcession@sa.gov.au

Or post (no postage stamp required) to:
ConcessionsSA
Cost of Living Concession
Reply Paid 292
ADELAIDE SA 5001

Receiving the concession

The Cost of Living Concession will be paid by the SA Department of Human Services to the eligible customer’s bank account by electronic funds transfer (EFT).

More information

For more information, you can check out the SA Government’s page here.