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Energy Concessions, Rebates and Grants

If you’re looking for more info on whether you can get a concession, rebate or grant towards your electricity bill, you’ve come to the right place. On this page you’ll find details on all the available concessions that can be applied to your Powershop bill.

What are energy concessions, rebates and grants?
Energy concessions, rebates and grants are provided by state governments to assist people with their energy bills. If you satisfy the required criteria, we’ll apply the concession, rebate and/or grant to your account on behalf of the relevant state government.

How do I know if I can receive a concession, rebate or grant?
There are specific criteria set by the relevant state government that you must satisfy in order to receive a concession, rebate or grant. In most cases, it is a requirement that you hold a valid concession card. In some instances a state government issued seniors card can also qualify for assistance.

What are concession cards?
Concession cards are issued by the government to Australian residents whose circumstances meet specific criteria. There are different types of concession cards available for different personal circumstances such as:

  • Pensioner Concession Card;
  • Commonwealth Health Care Card;
  • Department of Veteran Affairs Concession Card;
  • Foster Child Health Care Card; or
  • Low Income Health Care Card.

Not all concession cards provide an entitlement to an energy concession, rebate and/or grant. Further information on eligibility requirements is detailed below.

How do I apply a concession to my Powershop account?
If you are a Powershop customer and wish to add concession details to your account or update your existing concession details, please send us an email or give us a call.

Email: info@powershop.com.au

Phone: 1800 462 668

— we’re available Monday to Friday 8am - 7pm.

Before contacting Powershop please ensure that you have your concession card details ready.

As part of registering your concession card details with Powershop, you will need to confirm that your concession card details are accurate. Powershop will also require your consent to validate the information that you have provided with the issuer of your concession card.

All concessions, rebates and grants will only apply to your primary place of residence. If you have multiple properties you will need to confirm your primary place of residence with Powershop.

 

Concessions information by state

Click on your state tab below to find out information about concessions.

Concession type

Eligibility

Annual Electricity Concession

Concession cardholder

Excess Electricity Concession

1. Concession cardholder
2. Annual electricity bill greater than $2,725*

Medical Cooling Concession

1. Concession cardholder
2. Verified qualifying medical condition

Service to Property Charge Concession

1. Concession cardholder
2. Daily Supply Charge greater than electricity usage charges

Controlled Load Electricity Concession

1. Concession cardholder
2. Have a controlled tariff type

Life Support Concession

1. Concession cardholder
2. Registered as requiring Life Support equipment with Powershop
3. Verified qualifying medical condition

Utility Relief Grant

1. Concession cardholder
2. Financial position

Electricity Transfer Fee Waiver

Concession cardholder

To be eligible for any of these concessions you must be a resident of Victoria, a Powershop customer and hold one of the following cards:

  • Pensioner Concession Card;
  • Commonwealth Health Care Card; or
  • DVA Gold Card.

Holders of a Commonwealth Health Care Card for Carer Allowance and Foster Care issued in the name of the child are not eligible. Holders of Veterans' Affairs Gold Cards marked 'Dependent' are not eligible.

Any additional eligibility requirements associated with a particular concession type are detailed below.

Annual Electricity Concession
The Annual Electricity Concession (AEC) is available to eligible Victorian residential customers and provides a 17.5% discount off monthly Powershop bills. The concession card holder must be named on the Powershop account. The AEC is calculated based on the remaining account balance once Powershop discounts and/or the solar feed-in tariff have been applied.

Concession households with annual electricity bills in excess of $2,725* (approximately double the average household amount) will need to apply for the Excess Electricity Concession to continue to receive the 17.5% concession on energy consumed above this amount.

For further information please download the AEC fact sheet. The fact sheet contains Department of Health and Human Services (DHS) contact details to obtain further information.

Excess Electricity Concession
The Excess Electricity Concession (EEC) is available to eligible Victorian households with annual electricity bills in excess of $2,725*. This amount is reviewed and updated annually so please visit the Department of Health and Human Services website or contact Powershop for more information. If your annual electricity bills are reaching the threshold Powershop will send you an email advising you of this, with the relevant forms to complete.

For further information please download the EEC fact sheet. The fact sheet contains DHS contact details to obtain further information.

Medical Cooling Concession
The Medical Cooling Concession (MCC) provides a 17.5% discount on summer electricity bills for Victorian households where a member of the family has a medical condition that affects the body’s ability to regulate temperature. The family member does not have to be named on the account. The MCC is available 1 November to 30 April each year. The Medical Cooling Concession is available in addition to the AEC.

Qualifying conditions include:

  • multiple sclerosis;
  • lymphoedema;
  • Parkinson’s disease;
  • fibromyalgia;
  • post-polio syndrome/poliomyelitis; or
  • motor neurone disease.

Applications for conditions not listed above must be approved by DHS.

To apply for the Medical Cooling Concession please download and complete the following form, then return the completed form to Powershop:

Medical Cooling Concession Application form

For further information please download the Medical Cooling Concession fact sheet. The fact sheet contains DHS contact details to obtain further information.

Service to Property Charge Concession
The Service to Property Charge Concession (SPCC) is available to eligible Victorian customers who have very low electricity usage. To qualify for this concession the cost of your electricity usage must be less than the cost of your service to property charge (daily supply charge). The concession reduces the daily supply charge to the cost of the total electricity usage for the billing period.

Once you correctly register your eligible concession card details with Powershop, the SPCC will automatically be applied to a monthly bill when your daily supply charge is greater than the cost of your electricity usage.

For further information please download the SPCC fact sheet. The fact sheet contains DHS contact details to obtain further information.

Controlled Load Electricity Concession
The Controlled Load Electricity Concession (CLCC) is available to eligible Victorian customers who incur controlled load charges. Controlled load charges apply to separately metered electric hot water and/ or slab heating, and are recorded on a different meter to which light and power are measured. The concession only applies to the controlled load component of the bill.

The CLCC provides eligible customers with a 13% discount off the controlled load charges of your bill. The CLCC is available on all monthly bills issued throughout the year. You are still eligible to receive other concessions in addition to the CLCC.

For further information please download the CLCC fact sheet. The fact sheet contains DHS contact details to obtain further information.

Life Support Concession
The Life Support Concession (LSC) is available for Victorian households who are registered as using Life Support equipment with Powershop.

To be eligible for this concession the following machines must use at least 1,880 kWhs per annum:

  • intermittent peritoneal dialysis machines;
  • oxygen concentrators; and
  • haemodialysis machines.

Most continuous positive airways pressure (CPAP) machines do not meet this threshold.

To receive your LSC please download the following form, complete all sections – including obtaining authorisation from a registered medical practitioner- then return the form to Powershop:

Life Support Concession and Machine Notification form

Even if you are not eligible for a LSC you still need to register your property as using Life Support. This will ensure the ongoing supply of electricity and your safety. Please refer to our Life Support page for more information.

For further information please download the LSC factsheet. The fact sheet contains DHS contact details to obtain further information.

Utility Relief Grant
The Utility Relief Grant (URG) is available to eligible cardholders who are unable to pay for their electricity usage due to a short-term financial crisis.

The amount of the URG is determined by the outstanding account balance at the time of application and is capped at six months’ worth of electricity usage up to a maximum of $500* per grant. The URG does not need to be paid back.

Please call Powershop to discuss whether the URG is available to you.

For further information please download the URG fact sheet. The fact sheet contains DHS contact details to obtain further information.

Electricity Transfer Fee Waiver
While Powershop does not charge connection fees in most cases, the following information is for your reference.

The Electricity Transfer Fee Waiver provides a full waiver of the fee that is normally payable to the electricity retailer when there is a change of occupancy at a property.

For further information please download the fact sheet. The fact sheet contains DHS contact details to obtain further information.


*All amounts referred to are current as at 1 August 2017. We suggest you refer to the relevant concession website to confirm exact amount.

The following table provides a summary of electricity concessions, grants and/or rebates available for New South Wales residents. Further information about each individual concession, grant and/or rebate is detailed below.

Concession type

Eligibility

How to apply

Low Income Household Rebate

Concession cardholder

Powershop

Family Energy Rebate

1. Concession cardholder
2. Receipt of Family Tax Benefit

Department

Medical Energy Rebate

1. Concession cardholder
2. Verified qualifying medical condition

Powershop

Life Support Rebate

1. Concession cardholder
2. Registered as requiring Life Support equipment with Powershop
3. Verified qualifying medical condition

Department

Energy Accounts Payment Assistance Scheme

1. Concession cardholder
2. Have a controlled tariff type

EAPA providers

Appliance Replacement

1. Concession cardholder
2. Appropriate appliances

Department

To be eligible for any of these concessions you must be a resident of New South Wales, a Powershop customer and hold one of the following cards:

  • Pensioner Concession Card;
  • Commonwealth Health Care Card; or
  • DVA Gold Card.

Holders of a Commonwealth Health Care Card for Carer Allowance and Foster Care issued in the name of the child are not eligible. Holders of Veterans' Affairs Gold Cards marked 'Dependent' are not eligible.

Any additional eligibility requirements are provided below.

Low Income Household Rebate
The Low Income Household Rebate (LIHR) is available to eligible NSW households who need financial assistance with their electricity bills. The LIHR provides:

  • $235* (excluding GST) a year to eligible customers; or
  • $258.50* a year to eligible long-term residents of residential communities (caravan and mobile home parks) and retirement villages who receive electricity bills from their community operators.

The LIHR amount of $235* each financial year is calculated per bill and applied daily by Powershop.

For more information or to apply online please visit the Department of Resources & Energy website.

Family Energy Rebate
The Family Energy Rebate (FER) assists eligible NSW family households with dependent children to cover the costs of their energy bills. The FER is a one off credit applied to only one of your Powershop bills, once per financial year.

The FER is available to applicants who were eligible for and received the Family Tax Benefit from the NSW Department of Human Services (NSW DHS) and the FER was finalised by NSW DHS prior to your application, in the previous financial year. The recipient of the Family Tax Benefit must be the account holder on your Powershop account.

Once your application is approved by the NSW DHS you will qualify for either a full or partial FER payment. If you qualify for the partial payment of $15.00*, then you are also entitled to the LIHR. The full payment entitles you to a $150.00* credit on your Powershop bill, once per financial year.

For more information or to apply online please visit the Department of Resources & Energy website

Note: Powershop do not process applications for the Family Energy Rebate. Please apply directly with the Department.

Medical Energy Rebate
The Medical Energy Rebate (MER) provides eligible NSW customers with certain medical conditions with a rebate to help cover the cost of electricity.

The MER is for customers with medical conditions including but not limited to Parkinson's disease and multiple sclerosis. To be eligible for the MER a customer will require a separate diagnosis that they are unable to self-regulate their body temperature.

The MER provides:

  • 235* (excluding GST) a year to eligible customers; or
  • $258.50* a year to eligible residents of on-supplied residential communities, retirement villages and strata schemes.

Medical Energy Rebate eligibility

In addition to the eligibility requirements stated above, customers must also complete a MER application form and have it signed by a registered medical practitioner verifying that they, or someone at their household, has an inability to self-regulate body temperature. The medical practitioner must not be the applicant and have been treating the customer for at least 3 months. The applicant must meet at least 1 of the Primary Qualifying Conditions; and meet at least 1 of the Secondary Qualifying Conditions.

The Primary Qualifying Conditions are:

  • Autonomic system dysfunction: Medical conditions in which the autonomic system has been damaged, for example severe spinal cord injury, stroke, brain injury and neurodegenerative disorders.
  • Loss of skin integrity or loss of sweating capacity: for example people with significant burns greater than 20 per cent, severe inflammatory skin conditions and some rare forms of disordered sweating.
  • Objective reduction of physiological functioning at extremes of environmental temperatures: for example people with advanced Multiple Sclerosis.
  • Hypersensitivity to extremes of environmental temperature leading to increased pain or other discomfort or an increased risk of complications; for example, people with Complex Regional Pain Syndrome or Advanced Peripheral Vascular Disease.

The Secondary Qualifying Conditions are:

  • Severe immobility (e.g. such as occurs with Quadriplegia or high level paraplegia, particularly above mid thoracic level (T7) resulting in problems with the self-regulation of body temperature due to a loss of sympathetic nervous system control).
  • Demonstrated significant loss of autonomic regulation of sweating, heart rate or blood pressure.
  • Demonstrated loss of physiological function or significant aggravation of clinical condition at extremes of environmental temperature

To apply for a Medical Energy Rebate please download and complete the following form and return to Powershop:

Medical Energy Rebate Application form

For more information or to apply online please visit the Department of Resources & Energy website

Life Support Rebate
The Life Support Rebate (LSR) is available to eligible NSW households who are registered as using Life Support equipment with Powershop.

Only the following approved equipment will be eligible for a Life Support Rebate (LSR):

  • electric mobility devices for quadriplegics; (Note: this does not include mobility scooters)
  • oxygen concentrators;
  • Positive Airways Pressure (PAP) Device;
  • enteral feeding pump;
  • external heart pump;
  • home dialysis;
  • phototherapy equipment;
  • Total Parenteral Nutrition (TPN) pump; or
  • ventilators (Note: This does not include nebulizers, humidifiers or vaporizers).

To receive your LSR please download the following form and return to Powershop:

Life Support Rebate Application form

Even if you are not eligible for a Life Support concession you still need to register your property as using Life Support. This will ensure the ongoing supply of electricity and your safety. Please refer to our Life Support page for more information on Life Support.

Energy Accounts Payment Assistance Scheme
Energy Accounts Payment Assistance (EAPA) Scheme is available to customers who are experiencing short-term financial crisis and are unable to pay their electricity bills.

EAPA vouchers are issued by participating EAPA providers (refer to the list below). The EAPA Scheme operates through a voucher system and each voucher is worth $50*.

To receive EAPA vouchers customers must contact an EAPA provider, arrange an appointment and discuss their individual situation. EAPA vouchers are issued based on customers’ individual circumstances. Once a voucher is issued, the EAPA provider will provide the information to the NSW Government who will then provide this information to Powershop. Powershop will deduct the value of the voucher from your account.

For a list of participating EAPA providers please download the following contact list:

Contact List of EAPA Providers

IMPORTANT: The EAPA vouchers provided may not cover all of the outstanding balance of your Powershop account. You will need to contact Powershop to discuss payment of the remaining balance.

For more information or to apply online please visit the Department of Resources & Energy website

Appliance Replacement
The NSW Office of Environment & Heritage has an appliance replacement program in place to assist customers in reducing their electricity bills by purchasing newer, more efficient appliances.

To be eligible for an appliance replacement offer you must:

  • be a NSW resident; and
  • hold one of the following:
    • Pensioner Concession Card;
    • Commonwealth Health Care Card or Low Income Health Care Card; or
    • Veterans' Affairs Gold Card;
      (NOTE: Commonwealth Seniors Health Card holders are not eligible for this offer)
  • own a fridge 6 years old, or older, and want to replace it; or
  • own a plasma or cathode ray tube (CRT) television and want to replace it.

To apply, please visit the Department's website and scroll down to the green ‘APPLY ONLINE’ button.


*All amounts referred to are current as at 1 August 2017. We suggest you refer to the relevant concession website to confirm exact amount.

The following table provides a summary of electricity concessions, rebates and/or grants available in Queensland. Further information about each individual energy concession, grant and/or rebate is detailed below.

Concession type

Eligibility

How to apply

Electricity Rebate

Concession cardholder

Powershop

Home Energy Emergency Assistance Scheme

1. Concession cardholder
2. Income equal to or less than the Australian Government’s maximum income rate for part-age pensioners.
3. Participate in Powershop’s hardship program

Powershop

Medical Cooling and Heating Electricity Concession Scheme

1. Concession cardholder
2. Verified qualifying medical condition

Department

Electricity Life Support

1. Concession cardholder
2. Registered as requiring Life Support equipment with Powershop
3. Verified qualifying medical condition

Department

To be eligible for any of these concessions you must be a resident of Queensland, a Powershop customer and hold one of the following cards:

  • Pensioner Concession Card;
  • Commonwealth Health Care Card; or
  • DVA Gold Card.

Any additional eligibility requirements are provided below.

Electricity Rebate
The Electricity Rebate (ER) provides eligible Queensland concession cardholders with a rebate off their electricity bill. The ER has a value of $340.85* per year (GST inclusive) which Powershop applies monthly to your Account Review as a daily amount.

Rebates are available to people who have any of the below:

  • Pensioner Concession Card;
  • Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension);
  • Queensland Seniors Card;
  • Commonwealth Health Care Card (Electricity Rebate only); or
  • Asylum seeker status (residents will need to provide their ImmiCard details) (Electricity Rebate only).

To be eligible, the card holder must also live alone or share their principal place of residence with any of the below:

  • their spouse;
  • other people who hold an eligible concession card;
  • other people wholly dependent on them;
  • other people who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans’ Affairs and who do not pay rent; or
  • other people who live with the concession card holder to provide care and assistance, and who do not pay rent.

For more information please visit the Queensland Government website.

Home Energy Emergency Assistance Scheme
The Home Energy Emergency Assistance Scheme (HEEAS) provides financial assistance to customers experiencing payment difficulties due to a short-term financial crisis. The HEAAS is a one-off emergency payment of up to $720* provided every 2 years.

In addition to being a Queensland resident, a Powershop customer and an eligible concession cardholder, applicants must also:

  • be named on the Powershop account;
  • have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners (contact Centrelink for details of the maximum income rate); and
  • be part of Powershop’s hardship program or on a payment plan.

For more information please visit the Queensland Government website.

Medical Cooling and Heating Electricity Concession Scheme
The Medical Cooling and Heating Electricity Concession Scheme (MCHECS) provides financial assistance to QLD households who have a chronic medical condition, such as multiple sclerosis, autonomic system dysfunction, significant burns or a severe inflammatory skin condition, which is aggravated by changes in temperature. It currently provides $340.85* (including GST) per year to eligible applicants (eligibility is reviewed every two years).

To be eligible for the MCHECS customers must:

  • be a Queensland resident;
  • have a qualifying medical condition and need cooling or heating to stop your symptoms becoming significantly worse. Qualifying medical conditions include:
    • multiple sclerosis;
    • autonomic system dysfunction;
    • loss of skin integrity or sweating capacity;
    • severe compromise of functioning such as mobility at extremes of environmental temperature; or
    • hypersensitivity to extremes of environmental temperature leading to increased pain or other discomfort or an increased risk of complications; and
  • live at your principal place of residence, which has an air-conditioning or heating unit.

The applicant and/or legal guardian of a minor with a qualifying medical condition must:

  • hold a current Pensioner Concession Card or a current Commonwealth Health Care Card; and
  • be financially responsible for paying the electricity bill.

You can apply for this concession even if you are already receiving the ER or other energy concessions.

To apply for the MCHECS please download the application form and mail it to:

Concession Services,
Smart Service Queensland,
PO Box 10817,
Brisbane Adelaide Street Qld 4000

Application form:

Medical Cooling and Heating Electricity Concession Scheme application form

If you don’t have access to a printer, please email: concessions@smartservice.qld.gov.au and request a copy be mailed to you.

Note: Powershop do not process applications for the MCHECS. Please apply directly with the QLD government.

You must re-apply for this concession every two years.

If you have a permanent medical condition:

  • you won't need a new medical certification; and
  • you will need to confirm that your concession card status or living arrangements haven't changed.

If your original application indicated a temporary need for heating or cooling:

  • you will need new medical certification; and
  • you will need to confirm that your concession card status or living arrangements haven't changed.

The Queensland government will contact you six months before your concession approval expires and send you a new application form to complete. If you do not return this new application form, your concession payment will stop being paid.

Electricity Life Support
The Life Support Concession (LSC) is available to QLD households who are registered as using eligible Life Support equipment with Powershop. The QLD Government provides an electricity life support concession for eligible people who are seriously ill and use a home-based oxygen concentrator or kidney dialysis machine.

If you are eligible for the concession, you will receive a payment of $694.18* per year, or $57.85* per month ($173.55* per quarter) for each oxygen concentrator, or $464.88* per year, or $38.74* per month ($116.22* per quarter) for each kidney dialysis machine you use. The concession is calculated monthly and paid quarterly by the Queensland Government.

You will receive your payment on or around 1 January, 1 April, 1 July and 1 October each year, by electronic funds transfer to your nominated bank account.

Applications lodged less than 21 days before the payment date will be paid on the next payment date.

Oxygen concentrators

To be eligible, you must:

  • receive your oxygen concentrator free of charge through the Medical Aids Subsidy Scheme (MASS); and
  • have been medically assessed in accordance with the eligibility criteria determined by MASS; and
  • hold one of the following concession cards:
    • Pensioner Concession Card;
    • Commonwealth Health Care Card;
    • Health Care Interim Voucher;
    • Child Disability Allowance; or
    • Queensland Seniors Card.

To apply, complete the Electricity Life Support Concession application form. The form will be sent to you by the Government within 14 working days of receiving your machine—if you do not receive an application form, contact the MASS to request a new one.

Contact details for Medical Aids Subsidy Scheme (MASS):

Email: mass184@health.qld.gov.au
Phone: 1300 443 570

Kidney dialysis machines

Customers who rely upon a home-based kidney dialysis machine will be eligible for the LSC where they receive the machine free of charge through a Queensland Health hospital.

To apply, complete the Electricity Life Support Concession application form that will be provided to you from the Renal Unit at Queensland Health hospitals. A parent or guardian can submit an application on behalf of a child under 18.

For help completing the application form, phone Concession Services on (07) 3247 5907. Incomplete or inaccurate applications may delay your concession payment.

Non-Queensland Health supplied machines

If you have one of these machines but Queensland Health did not supply it, you are not eligible to receive the electricity life support concession. The concession is not available for any other machines supplied through Queensland Health or other agencies.

Continuous Positive Airflow Pressure (CPAP) machine users are not eligible to receive the concession.

Even if you are not eligible for a Life Support concession you still need to register your property as using Life Support. This will ensure the ongoing supply of electricity and your safety. Please refer to our Life Support page for more information on Life Support.


*All amounts referred to are current as at 1 August 2017. We suggest you refer to the relevant concession website to confirm exact amount.

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