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Big news and a bright future

Powershop now a part of Shell Energy Australia – Renewables & Energy Solutions

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Hi Powershop customers & friends,

You may have heard the news that from 1 February 2022, Powershop Australia has officially been acquired by Shell Energy Australia and will form a key part of Shell’s Renewables and Energy Solutions business.

While this may seem like a big change, business continues as normal for Powershop customers and our team. The same passionate team is still here looking after our customers and community, and working hard on providing cleaner energy solutions to Australians. It’s important to know there will be no impact to our customers’ energy supply, service or accounts.

What’s not changing:

There’s a whole lot that’s not going anywhere, including:

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Our award-winning customer service

Empowering customers to understand and manage their energy usage.

When you give us a ring, or send an email, it will be the same amazing team answering the phone.

The Powershop team will be here whether you need help understanding how much energy you’re using and what it’s costing you, a price comparison, support when facing hardship or to simply update your information.

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Our market-leading technology and drive for innovation

Helping our customers bring down their energy bills.

We were one of the first energy retailers in Australia to give customers an app that helps them track their energy usage, and since then we’ve achieved so much, thanks to you, our customers.

So, thank you for being a part of our many programs and trials – from Demand Response (thank you Curbers!) to Peer-to-Peer Solar trading to Electric Vehicle tariffs – and the innovation doesn’t stop there with so much more on the horizon. We’re looking forward to continuing to work with our customers to deliver even more value.

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We remain committed to playing a positive role in Australia’s energy transition

Helping our customers reduce their environmental footprint.

Helping you to use less of what we sell you is a brilliant first step towards helping you reduce your impact on the planet and we’re currently carbon offsetting our customers’ energy usage. But carbon offsetting is not the end game.

Through Power Purchase Agreements, Powershop (via Shell Energy) will remain connected to the two wind farms and three hydro power generators that used to be part of the same group as Powershop.

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As part of Shell Energy Australia, we’re supporting some big goals:

Net-zero emissions target

Alongside Shell Energy and our community, we're supporting the transition to net-zero emissions.

Powering progress

Powering lives and livelihoods through products and activities, and by supporting an inclusive society.

Renewable energy future

Shell Energy is committed to a growing portfolio of renewable assets, agreements, and innovations.

What is changing:

Rest assured, these changes do not impact Powershop customers and their energy supply, but it will bring new investment to the Powershop business; allowing us to double down on all the good stuff we currently do, and all the even better stuff to come.

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Our corporate ownership

Previously, Powershop was owned by Meridian Energy Limited, a company based in New Zealand. Meridian Energy has sold the Powershop Australia business to Shell Energy Australia. Powershop will remain connected to two wind farms and three hydro power generators through Power Purchase Agreements and offtake arrangements.

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Opportunities to innovate

Shell is helping to build a low-carbon energy system in Australia through a diversified and integrated portfolio that delivers a broad range of decarbonisation solutions and services to business and residential customers. Powershop will be a big part of this. On the roadmap, we have expanded VPPs, e-mobility offerings, continued app improvements, batteries, solar and more!

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Sharing knowledge

The Powershop team has the opportunity to work alongside industry leaders and innovators thanks to the work that Shell Energy Australia is already doing with the likes of sonnen batteries and renewable hydrogen. We’re excited to bring innovations, value, and sustainability to our current and future customers. Alongside Shell’s target of being a net-zero emissions energy business by 2050, we’re excited to have a bigger impact on Australia’s energy transition.

Our greatest hits

We have achieved a lot since we launched in 2014 and we are just getting started. Take a look at some of our faves below and get excited for the future:

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2012: Powershop launched in Australia

Powershop was built on transparency, with our market leading app we were one of the first energy retailers to give Australians near real-time energy data and insights to help track their energy usage and bring down their bills.

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2014: We went 100% carbon neutral

Because we can’t control which electrons are actually delivered to your home or business, we made the decision to offset 100% of the carbon emissions associated with our customer’s energy usage.

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2017: Curb Your Power program in partnership with ARENA

Curb Your Power is Powershop’s demand response program. Victorian Powershop customers with a smart meter can help reduce demand on the grid by curbing their power usage at certain peak demand times and earn rewards.

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2019: Our customers helped us support restoration on the Great Barrier Reef

Your Community Energy is a program we established back in 2016 allowing customers to contribute a little extra when paying for power to support projects with positive environmental impacts. From 2019-2020, this program provided a $132,647 grant to the Reef Restoration Foundation to build the Powershop Coral Nursery off Fitzroy Island and thanks to our customers support, a second nursery off Moore Reef came not long after, doubling our positive impact.

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2020: Canstar Most Satisfied Customers and Most Trusted Energy provider

We have scored the Canstar Most Satisfied Customers VIC award four times since Powershop launched. In 2015, 2016 and 2017 as well as 2020. In 2020, we also won Most Trusted Energy retailer nationally.

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From February 2022 and beyond

On the roadmap we have expanded VPPs, e-mobility offerings, continued app improvements, batteries and solar galore, a commitment to energy fairness and access to energy usage insights. Being a part of Shell Energy Australia means we now have the resources and investment to do more and do it bigger, with new projects, technologies, and energy solutions to help our customers in more ways. The future is bright.

FAQs

Yep, you’ll still be a Powershop customer.

Nope. Same team, same account, same experience.

You sure can! Both Powershop and Shell Energy Australia are really excited about the potential the Shop has to empower our customers to manage their energy usage – so watch this space, we’re going to make it even better!

Powershop is currently carbon offsetting our customers’ energy usage as another tool in our sustainability efforts. But carbon offsetting is not the end game. Through Power Purchase Agreements, Powershop (via Shell Energy) will remain connected to the same two wind farms and three hydro power stations.

No. We’ve worked hard at Powershop to empower customers to support an energy retailer who is committed to doing the right thing by the planet and people, and that doesn’t change. Being a part of Shell Energy Australia means we now have the resources and investment to do more and do it bigger, with new projects, technologies, and energy solutions to help our customers in more ways. The future is bright.

Nothing changes – your power is still delivered from the National Electricity Market, commonly known as “the grid”. Because of the nature of how electricity is provided to homes and businesses across Australia, no one can guarantee the source of where the electricity at your power point has come from. We are currently making sure all of our customers’ energy use is 100% carbon offset at no additional fee.

Plus, Powershop (via Shell Energy) will remain connected to the same two wind farms and three hydro power generators through Power Purchase Agreements and offtake arrangements.

Our recent awards. Take a look - we're not shy!

Some of our favourite awards from our trophy cabinet:

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