1. Find your gas meter
Your gas meter is likely outside, at the front or back of your property. If you live in an apartment or unit it may be with other meters from your block. Only attempt to access your meter if it's safe to do so.
2. Read your meter
You generally read a meter from left to right. If you are unsure how to read your meter you can use our meter reading guide.
3. Enter reading into the app
Log in to your online account and click on ‘Enter a meter read’ under your usage graph. Or head to the mobile app, head to the main menu and select ‘Read meter’.
4. We adjust your forecast
We’ll adjust your gas forecast based off the reading you've sent through - giving you greater transparency.