Home / Winter Hub / Enter a gas meter read

Enter a gas meter read

Follow our step-by-step guide on how to enter a gas meter read!

Once you know where your meter is this should take less than 5 minutes - you’ll have the most accurate forecast and tools in your app to plan ahead.

How to read your gas meter

Graphic of an Australian gas meter

1. Find your gas meter

Your gas meter is likely outside, at the front or back of your property. If you live in an apartment or unit it may be with other meters from your block. Only attempt to access your meter if it's safe to do so.

Graphic of an Australian gas meter. Zoomed in to the metering numbers.

2. Read your meter

You generally read a meter from left to right. If you are unsure how to read your meter you can use our meter reading guide.

Stylised graphic representing sending email on a smart phone

3. Enter reading into the app

Log in to your online account and click on ‘Enter a meter read’ under your usage graph. Or head to the mobile app, head to the main menu and select ‘Read meter’.

Stylised graphic of a form with a pink tick to indicate 'correct'

4. We adjust your forecast

We’ll adjust your gas forecast based off the reading you've sent through - giving you greater transparency.