Are my discounts changing?
This information is only applicable to Powershop customers who have access to Powerpacks:
From 1 July 2020, we’re reducing the percentage discount Powerpacks give you off our Auto Pay rates for our NSW, SA and QLD Powershoppers.
From 1 July 2020, there are new requirements on how we calculate our discounts; this has resulted in us having to adjust the discounts on our Powerpacks.
What does this mean for you?
We still want to encourage our customers to remain engaged with their energy bills, access extra savings and to offer flexibility to help manage budgets and energy usage, so we will still have discount Powerpacks in the shop. However, the discount Powerpacks give you off your Auto Pay rates will change from 1 July 2020.
Powerpacks will be available for you to purchase at the current discount until 11:59pm on 30 June 2020. The discounts secured via Powerpacks before 11:59pm on 30 June 2020 can be applied to your account for your usage post 1 July 2020. Following 1 July 2020, all Powerpacks will still be available in the shop, just at the new discounts.