Moving home with Powershop

Yes! If you add any properties to your existing account, any existing credits or powerpacks will be applied to the new properties as well.

No, unfortunately your electricity cannot be connected in 5 minutes. However, it only takes minutes to sign up with Powershop online and book your move. And if you call us in time, you could have a same business day connection – call us on 1800 462 668. We’ll need about 3 business days’ notice for gas connections.

You can add multiple properties under the same account to keep things hassle free and easy! Give us a call on 1800 462 668 and we’ll organise this for you.

If you don’t have access to the internet while you’re moving, call us on 1800 462 668 and we’ll check for you. Powershop is currently retailing in VIC, NSW, South East QLD, and SA. Check out our Prices page to confirm we’re available at your new address.

When you tell us you’re moving property, we’ll ask for your move in date. We will do our best to get the power connected on that day. The power can be connected at any time on that day, so if you need it by a certain time, it might be best to get us to connect you the day before. We cannot connect power on public holidays or weekends.

No, your power won’t be cut off (unless your current supplier has already informed you of disconnection because of outstanding payment). Switching to Powershop just involves the transfer of information. We won’t be touching any equipment affecting your supply.

First things first: check that your main switch is in the ON position. Sometimes there can be a couple of main switches, so check inside your property and check at your meter — all main switches will need to be on. If you have checked your main switch, and you still don’t have any power, give us a call on 1800 462 668.