Moving home with Powershop

We help you switch on electricity faster and easier at your next property, so you don’t get left in the dark!

Join us in your new home
Stay with us when you move

Your moving house checklist

We’ll help you seamlessly pack us up and take us with you to your next property.

  1. Tell us your move date

    Get started with a 10-minute chat to our team – call 1800 462 668 If you need same business day electricity connection call us before noon (excl. weekend and public holidays).

  2. Turn off the main switch

    Make sure to check before we connect your power.

  3. Move into your new home

    Unpack boxes, unload stress.

A woman carrying a wooden box with plants walking down the stairs and a man carrying a box full of books.

Same business day electricity connections

We know how important it is to have your power connected and ready for your big move, which is why we offer same business day connections on most electricity accounts.

*Same day connections are not available on weekends and public holidays.

If your property is in VIC and has a smart meter, we can usually get your electricity connection set up on the same business day, but you’re best to call and speak to us before 4pm. The more notice you give us the better. If you have a basic meter or a site that requires a physical connection, we may not be able to do a same business day connection.

We’ll need about 3 business days’ notice for gas connections.

NSW and SA
If you’re moving house in NSW or SA, you’ll need to call and speak to us before 2pm local time so we can attempt your electricity set-up for the same business day. If you contact us after this time but still need same day connection, you may have to pay an after-hours fee.

Did you know we now offer gas connections in some NSW regions? Contact us for more information.

Once you have found the best energy plan in QLD for your new home, please call and speak to us before 12pm for same business day connection (between 1pm and 6pm that day).

Power faults or connection issues
We’ll do our best to get you set up as fast as possible, however if your distributor’s technician finds a fault or there’s an issue with your power supply, we may require extra time for an additional technician visit your property to fix the issue!

Moving with Powershop FAQs

All your questions answered to help make moving with us a breeze.

Yes! If you add any properties to your existing account, any existing credits or powerpacks will be applied to the new properties as well.

No, unfortunately your electricity cannot be connected in 5 minutes. However, it only takes minutes to sign up with Powershop online and book your move. And if you call us in time, you could have a same business day connection – call us on 1800 462 668. We’ll need about 3 business days’ notice for gas connections.

You can add multiple properties under the same account to keep things hassle free and easy! Give us a call on 1800 462 668 and we’ll organise this for you.

If you don’t have access to the internet while you’re moving, call us on 1800 462 668 and we’ll check for you. Powershop is currently retailing in VIC, NSW, South East QLD, and SA. Check out our Prices page to confirm we’re available at your new address.

When you tell us you’re moving property, we’ll ask for your move in date. We will do our best to get the power connected on that day. The power can be connected at any time on that day, so if you need it by a certain time, it might be best to get us to connect you the day before. We cannot connect power on public holidays or weekends.

No, your power won’t be cut off (unless your current supplier has already informed you of disconnection because of outstanding payment). Switching to Powershop just involves the transfer of information. We won’t be touching any equipment affecting your supply.

First things first: check that your main switch is in the ON position. Sometimes there can be a couple of main switches, so check inside your property and check at your meter — all main switches will need to be on. If you have checked your main switch, and you still don’t have any power, give us a call on 1800 462 668.

Our top tips for an easy move

Our recent award. Take a look - we're not shy!

Winners of Roy Morgan’s Customer Satisfaction Awards 2019-2021.

One of our favourite awards from our trophy cabinet:

Roy Morgan 2021 award

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