Moving home with Powershop

We’ll help you power on faster and easier at your next property, so you don’t get left in the dark!

Join us in your new home
Stay with us when you move

Your moving house checklist

We’ll help you seamlessly pack us up and take us with you to your next property.

  1. Tell us your move date

    Get started with a 10-minute call to us

  2. Turn off the main switch

    Make sure to check before we connect your power

  3. Power on faster

    Call and speak to us before noon for same business day electricity connection (excl. weekends and public holidays)


Same business day electricity connections

We know how important it is to have your power connected and ready for your big move, which is why we offer same business day connections on most electricity accounts, and fast gas connections.

*Same day connections are not available on weekends and public holidays.

If your property is in Victoria and has a smart meter, we can usually get your electricity connection set up on the same business day, but you’re best to call and speak to us before 4pm. The more notice you give us the better. If you have a basic meter or a site that requires a physical connection, we may not be able to do a same business day connection.

We’ll need about 3 business days’ notice for gas connections.

NSW and SA
If you’re moving house in NSW or SA, you’ll need to call and speak to us before 2pm local time so we can attempt your electricity set-up for the same business day. If you contact us after this time but still need same day connection, you may have to pay an after-hours fee.

Did you know we now offer gas connections in some NSW regions? Contact us for more information.

Please call and speak to us before 12:00pm for a same business day connection (between 1:00pm and 6:00pm that day).

Power faults or connection issues
We’ll do our best to get you set up as fast as possible, however if your distributor’s technician finds a fault or there’s an issue with your power supply, we may require extra time for an additional technician visit your property to fix the issue!

Moving with Powershop FAQs

All your questions answered to help make moving with us a breeze.

Yes! If you add any properties to your existing account, any existing credits or powerpacks will be applied to the new properties as well.

You can add multiple properties under the same account to keep things hassle free and easy! Give us a call on 1800 462 668 and we’ll organise this for you.

If you don’t have access to the internet while you’re moving, call us on 1800 462 668 and we’ll check for you. Powershop is currently retailing in VIC, NSW, South East QLD, and SA. Check out our Prices page to confirm we’re available at your new address.

When you tell us you’re moving property, we’ll ask for your move in date. We will do our best to get the power connected on that day. The power can be connected at any time on that day, so if you need it by a certain time, it might be best to get us to connect you the day before. We cannot connect power on public holidays or weekends.

No, your power won’t be cut off (unless your current supplier has already informed you of disconnection because of outstanding payment). Switching to Powershop just involves the transfer of information. We won’t be touching any equipment affecting your supply.

First things first: check that your main switch is in the ON position. Sometimes there can be a couple of main switches, so check inside your property and check at your meter — all main switches will need to be on. If you have checked your main switch, and you still don’t have any power, give us a call on 1800 462 668.

Our top tips for an easy move

Our recent awards. Take a look - we're not shy!

Winners of Canstar Blue’s Most Trusted Energy Provider 2022, Canstar Blue’s Most Satisfied Customers in Victoria 2019-2021, and Awarded Green Energy Retailer 2021 by Finder.

Some of our favourite awards from our trophy cabinet:

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