Power Pointers
Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!
Help centre
Our aim is to help make things simpler not harder.
I’ve moved house and my power is off?
Help topic: Troubleshooting
First things first: check the mains switch is in the ON position (it should be left in the OFF position when waiting for your power to be turned on). If you don’t know how to check, or have any problems, give us a call on 1800 462 668.
If the house has been empty for a while the power may have been disconnected. In which case, we’ll reconnect you. You may have to pay a reconnection fee — see our fees and charges.