Help centre

Help topic: Track my usage

We’re always working hard to make Powershop the best customer experience possible and that means regularly implementing small updates and enhancements to your online account and the mobile app. This is a spot where you can read about our recent updates.

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11/05/17 Updates to your mobile app:

Update 1

You can now see how Powerpacks are calculated and what they cover, just click on the “Powerpack explained” button within any individual Powerpack.

We’ve made this change to:

• Make it easier to see how Powerpacks relate to your underlying rates.
• Explain the difference between ‘worth’ and ‘cost’.
• Make the information in the mobile app consistent with the information in the online account.

Update 2

The “Your rates” tab will now show you the best available rates in the shop.

We’ve made this change to:

• Make it easier to purchase the best available Powerpack.
• Increase understanding of available Powerpacks and their cost.

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31/03/17 Updates to your mobile app:

When you view the information for a Powerpack you can now see the rates applicable to that Powerpack along with Your Rates (Standard Saver) and the Base Rates.

We’ve made this change to:

• Make it clearer what rates you are being charged.
• Make the information available in the mobile app consistent with the information in the online account.

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20/02/17 Updates to your mobile app:

Update 1

We have introduced the concepts of cost and worth to each Powerpack to match the information available in the online account.

• Cost is how much you’ll actually pay for the Powerpack after any discounts and premiums have been accounted for.
• Worth is how much the Powerpack would cost at Base Rates.
• The difference between cost and worth shows the estimated savings for the Powerpack.

We’ve made this change to:

• Make it easier to compare the value of each Powerpack.
• Ensure the information provided on Powerpacks is as transparent as possible.
• Make the information available in the mobile app consistent with the information available in the online account.

Update 2

If you have reached the purchase limit on a particular Powerpack the app will now let you know if you will be able to purchase more of that Powerpack and when you will be able to do so. This update is mainly applicable to Future Packs.

We’ve made this change to:

• Give clear and quick feedback to customers about the availability of Powerpacks.

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07/02/2017 – Updates to your online account:

Update 1

When viewing a Powerpack you can now click the hyperlink on “Base Rates” to view your Base Rates and the effective discounted rates for the Powerpack.

We’ve made this change to:

• Make it easier to quickly find your rates.

Update 2

We have introduced the concepts of cost and worth to each Powerpack

• Cost is how much you’ll actually pay for the Powerpack after any discounts and premiums have been accounted for.
• Worth is how much the Powerpack would cost at Base Rates.
• The difference between cost and worth shows the estimated savings for the Powerpack.

We’ve made this change to:

• Make it easier to compare the value of each Powerpack.
• Ensure the information provided on Powerpacks is as transparent as possible.

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