Power Pointers
Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!
Our aim is to help make things simpler not harder.
Help topic: Track my usage
We’re always working hard to make Powershop the best customer experience possible and that means regularly implementing small updates and enhancements to your online account and the mobile app. This is a spot where you can read about our recent updates.
11/05/17 Updates to your mobile app:
Update 1
You can now see how Powerpacks are calculated and what they cover, just click on the “Powerpack explained” button within any individual Powerpack.
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Update 2
The “Your rates” tab will now show you the best available rates in the shop.
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31/03/17 Updates to your mobile app:
When you view the information for a Powerpack you can now see the rates applicable to that Powerpack along with Your Rates (Standard Saver) and the Base Rates.
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20/02/17 Updates to your mobile app:
Update 1
We have introduced the concepts of cost and worth to each Powerpack to match the information available in the online account.
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Update 2
If you have reached the purchase limit on a particular Powerpack the app will now let you know if you will be able to purchase more of that Powerpack and when you will be able to do so. This update is mainly applicable to Future Packs.
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07/02/2017 – Updates to your online account:
Update 1
When viewing a Powerpack you can now click the hyperlink on “Base Rates” to view your Base Rates and the effective discounted rates for the Powerpack.
We’ve made this change to:
Update 2
We have introduced the concepts of cost and worth to each Powerpack
We’ve made this change to: