Help topic: Shop for power
The Mega Pack is a pack that covers around three months’ worth of your usage, and is available every 60 days from the date of your first purchase.
What is the purpose of the Mega Pack?
We appreciate that everyone has different needs and situations when it comes to budgeting for and paying for your power, so we are trying our best to tailor our packs to suit all our customers. The Mega Pack is one of several new packs we’ll be introducing to help give our customers more choice and control when it comes to their power.
How often can I buy the Mega Pack?
You can grab the Mega Pack every 60 days. If you buy it, it’ll be available again in 60 days from the day you purchased.
How long will the Mega Pack last?
The Mega Pack will cover you for about three months’ worth of usage. We estimate your usage for those three months and base the size of the pack on our estimate, so it may last you a little less or a little more than three months, but should be pretty close.
Why can’t I purchase at this discount all the time?
Packs are offered every 60 days, so can be purchased to cover you across the entire year.
Can I still buy Specials if I’ve bought the Mega Pack?
Yes! You can still buy Specials and any other Powerpacks even if you’ve bought the Mega Pack. Packs don’t expire, so out of everything you have purchased, we apply the cheapest first.
But what if I change my mind?
That’s fine, if you purchase anything from the Shop you have 48 hours to get a refund on it – just head to the Transaction tab in your online account (web only) and the refund option will be under the listed transaction.
What if Powershop’s discounts change and I have bought too much?
We totally understand that some of our customers love forward purchasing, but that occasionally Powershop will change our discounts. If Powershop’s discount increases (meaning you secured a lower discount at the time of purchasing) simply give us a call and we’ll true up your account.
But what if I leave Powershop?
We hope you don’t, but if you do, any unused Powerpacks will be refunded to your bank account.
I bought the Mega Pack and it didn’t last three months.
That’s because we estimate your usage for three months and base the size of the Mega Pack on that estimate. If your usage is less or more than we estimated, then the Powerpack will last you less or more than three months. You can still purchase other types of Powerpack to cover any shortfall.
The longer you are with us, our estimates become more accurate so we will try our best to limit this occurring.
I bought the Mega Pack and it lasted longer than three months?
That’s because we estimate your usage for three months and base the size of the Mega Pack on that estimate. If your usage is less or more than we estimated, then the Powerpack will last you less or more than three months. Any unused portion will simply roll over to the next period.
I can’t afford the Mega Pack. Why can’t I get the discount anyway?
There are other Powerpacks available that can help you save. The Power Saver is available all the time, Future Packs allow you to save on future usage, and Special Packs with an extra special discount are available for a short time every now and then. If however, you are facing difficulties paying for your power, please contact us to discuss how we can support you.
As always, we encourage our customers to monitor their power usage through our online usage tools, which you can access through the Powershop app or your online account. Our hope is that by giving you more information about your usage, you’re able to have more control over your power and ultimately save even more.