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Help centre

Our aim is to help make things simpler not harder.

Can I buy power after I’ve used it?

Help topic:

Yes! You can buy Powerpacks at any time.

If you’ve used more power than you’ve purchased at the end of your Account Review period, we’ll email you to let you know.

You can then either:

  • log in to your online account and buy the Power Saver pack from the Shop to make sure you get the best discount for your power usage; or
  • not do anything and we’ll buy the exact amount to cover how much power you’re short. This will be charged at the Auto Pay rate.

Paying online and on time will help you get the best discount!

More on what happens around the time of your Account Review.

Browse help topics

Still have questions?

1800 462 668 info@powershop.com.au