Getting started
Everything you need to know to get up and running. What to expect, how to shop, how to get the best savings and more.
Help centre
Our aim is to help make things simpler not harder.
Help topic: Shop for power
How to shop for power with Powershop. Get ready, we think you’re gonna love it.
All Shop for power questions
- How do I shop for power?
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To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.
- Can I buy power after I’ve used it?
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Yes! You can buy Powerpacks at any time.
- What is a Powerpack?
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A Powerpack is a dollar amount of power. We sell Powerpacks at a range of different discounts in our online Shop, which you can access by logging in to your account from your desktop or mobile app.
- What are the different types of Powerpack?
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Our Powerpacks come in various amounts to suit your budget and how much power you need at the time.
- How do I pay for Powerpacks?
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When you want to buy power, log in to your account or jump into the app and head to the Shop.
- I have more than one property – do I have to buy different Powerpacks for each?
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No you don’t, provided all your properties are on the one account. Powerpacks are made available at account level and are applied to your entire Account Review at the end of the billing period.
- What if the Powerpacks I buy don’t cover my usage?
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Don’t worry, we won’t cut you off! If you use more power than you’ve bought, we’ll let you know. You can buy more power yourself or let us do it for you.
- What if I buy too much power?
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Leftover power will stay in your account and go towards future months.
- How do I get the best savings?
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The best way to save is to ensure you log in at least once a month and buy enough of the Power Saver pack to cover your usage for your Account Review period.
- Can I get a refund on Powerpacks if I change my mind?
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Yes. If you change your mind about buying a Powerpack you have 48 hours to refund the purchase yourself. Log in to your desktop account, click on the ‘Transactions’ tab and look for the 'refund' button.
- What makes up a Powerpack?
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Powerpacks let you use your power to take control of your bill. The idea is simple. Buy a Powerpack to cover your past, current or future energy usage. The savings get bigger the further ahead you buy. But it doesn't stop there, we've got packs to help your community, the environment and themed packs to make saving even more fun.
- What is the Mega Pack?
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The Mega Pack is a pack that covers around three months’ worth of your usage, and is available every 60 days from the date of your first purchase.
