Power Pointers
Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!
Help centre
Our aim is to help make things simpler not harder.
Help topic: Shop for power
This content is relevant if you’re a customer from New South Wales, Queensland or South Australia. For information on our Victoria shop, visit: powershop.com.au/why-powershop/powershop-experience/powerpacks
All Shop for power questions
To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.
Yes! You can buy Powerpacks at any time.
A Powerpack is a dollar amount of power. We sell Powerpacks at a range of different discounts in our online Shop, which you can access by logging in to your account from your desktop or mobile app.
Our Powerpacks come in various amounts to suit your budget and how much power you need at the time.
When you want to buy power, log in to your account or jump into the app and head to the Shop.
No you don’t. Provided all your properties are on the one account, Powerpacks are made available and applied to your entire Powershop bill at the end of the billing period.
Don’t worry, we won’t cut you off! If you use more power than you’ve bought, we’ll let you know. You can buy more power yourself or let us do it for you.
What if the Powerpacks I buy don’t cover my usage? - Read more
Leftover power will stay in your account and go towards future months.
While your Top Up pack always offers your great everyday rates, take a browse in your Shop to see what’s available to you.
Yes. If you change your mind about buying a Powerpack you have 48 hours to refund the purchase yourself. Log in to your desktop account, click on the ‘Transactions’ tab and look for the 'refund' button.
Can I get a refund on Powerpacks if I change my mind? - Read more
Powerpacks let you use your power to take control of your bill. The idea is simple. Buy a Powerpack to cover your past, current or future energy usage. The savings get bigger the further ahead you buy. But it doesn't stop there, we've got packs to help your community, the environment and themed packs to make saving even more fun.
