How to shop for power with Powershop. Get ready, we think you’re gonna love it.
Power Pointers – Powershop vs. PowershopLITE
Trying to figure out when the best Powershop experience is for you? No worries! This video covers the differences between our two experiences - Powershop and PowershopLITE. Get to know your options!
Power Pointers – Powershop vs. PowershopLITE -
Power Pointers – get to know your Powerpacks
Understanding all there is to know about the Powerpacks available in the Shop!
Power Pointers – get to know your Powerpacks -
Power Pointers – pay your bill in under a minute!
Learn how to pay your Powershop bill in under a minute through the Powershop app. Power in the palm of your hands!
Power Pointers – pay your bill in under a minute! -
How do I shop for power?
To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.
How do I shop for power? -
Can I buy power after I’ve used it?
What is a Powerpack?
A Powerpack is a dollar amount of power. We sell Powerpacks at a range of different discounts in our online Shop, which you can access by logging in to your account from your desktop or mobile app.
What is a Powerpack? -
What are the different types of Powerpack?
Our Powerpacks come in various amounts to suit your budget and how much power you need at the time.
What are the different types of Powerpack? -
How do I pay for Powerpacks?
When you want to buy power, log in to your account or jump into the app and head to the Shop.
How do I pay for Powerpacks? -
I have more than one property – do I have to buy different Powerpacks for every property?
No you don’t. Provided all your properties are on the one account, Powerpacks are made available and applied to your entire Powershop bill at the end of the billing period.
I have more than one property – do I have to buy different Powerpacks for every property? -
What if the Powerpacks I buy don’t cover my usage?
Don’t worry, we won’t cut you off! If you use more power than you’ve bought, we’ll let you know. You can buy more power yourself or let us do it for you.
What if the Powerpacks I buy don’t cover my usage? -
What if I buy too much power?
Leftover power will stay in your account and go towards future months.
What if I buy too much power? -
How do I get the best savings?
The best way to save is to ensure you log in at least once a month and buy enough of the Power Saver pack to cover your usage for your billing period.
How do I get the best savings? -
Can I get a refund on Powerpacks if I change my mind?
Yes. If you change your mind about buying a Powerpack you have 48 hours to refund the purchase yourself. Log in to your desktop account, click on the ‘Transactions’ tab and look for the 'refund' button.
Can I get a refund on Powerpacks if I change my mind? -
What makes up a Powerpack?
Powerpacks let you use your power to take control of your bill. The idea is simple. Buy a Powerpack to cover your past, current or future energy usage. The savings get bigger the further ahead you buy. But it doesn't stop there, we've got packs to help your community, the environment and themed packs to make saving even more fun.
What makes up a Powerpack? -
What is the Mega Pack?
The Mega Pack is a pack that covers around three months’ worth of your usage, and is available every 60 days from the date of your first purchase.
What is the Mega Pack? -