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Help topic: Shop for power

This content is relevant if you’re a customer from New South Wales, Queensland or South Australia. For information on our Victoria shop, visit: powershop.com.au/why-powershop/powershop-experience/powerpacks

All Shop for power questions

To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.

How do I shop for power? - Read more

Yes! You can buy Powerpacks at any time.

Can I buy power after I’ve used it? - Read more

A Powerpack is a dollar amount of power. We sell Powerpacks at a range of different discounts in our online Shop, which you can access by logging in to your account from your desktop or mobile app.

What is a Powerpack? - Read more

Our Powerpacks come in various amounts to suit your budget and how much power you need at the time.

What are the different types of Powerpack? - Read more

When you want to buy power, log in to your account or jump into the app and head to the Shop.

How do I pay for Powerpacks? - Read more

No you don’t. Provided all your properties are on the one account, Powerpacks are made available and applied to your entire Powershop bill at the end of the billing period.

I have more than one property – do I have to buy different Powerpacks for every property? - Read more

Don’t worry, we won’t cut you off! If you use more power than you’ve bought, we’ll let you know. You can buy more power yourself or let us do it for you.

What if the Powerpacks I buy don’t cover my usage? - Read more

Leftover power will stay in your account and go towards future months.

What if I buy too much power? - Read more

While your Top Up pack always offers your great everyday rates, take a browse in your Shop to see what’s available to you.

How do I get the best savings? - Read more

Yes. If you change your mind about buying a Powerpack you have 48 hours to refund the purchase yourself. Log in to your desktop account, click on the ‘Transactions’ tab and look for the 'refund' button.

Can I get a refund on Powerpacks if I change my mind? - Read more

Powerpacks let you use your power to take control of your bill. The idea is simple. Buy a Powerpack to cover your past, current or future energy usage. The savings get bigger the further ahead you buy. But it doesn't stop there, we've got packs to help your community, the environment and themed packs to make saving even more fun.

What makes up a Powerpack? - Read more

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Still have questions?

1800 462 668 info@powershop.com.au