Power Pointers
Your crash course to Powershop – have a browse through our handy video explainer series, Power Pointers!
Help centre
Our aim is to help make things simpler not harder.
Why do my prices usually change each year?
Help topic: Prices and rates
Every year, everyone involved in the supply chain reviews their costs and decides what to charge energy retailers like us.
Changes in those charges often lead to movement in the prices paid by power users like you, but we always make sure we remain competitive and we’ll always let you know prior to a price change taking effect.