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Help centre

Our aim is to help make things simpler not harder.

How do you work out my rates?

Help topic:

Your rates are made up of a daily fixed charge and a charge for every kilowatt hour (kWh) of power you use.


You can see what your rates are by logging in to your desktop account. Select the ‘Usage’ tab, then ‘Your Rates’ on the left. If you have more than one property, you can flick between the rates for each property in the drop-down menu of ‘Your Rates’.

This is your Auto Pay rate on which your discounts are applied. You can also see how other Powerpack discounts effect your rates by using the ‘Effective rates for this Powerpack’ tool further down the page. Use the drop down tool to see how much that pack could save you.


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Still have questions?

1800 462 668 info@powershop.com.au